UCD IT Services
IT Work Programme 2011
Document Ref:
IT0111
Date:
January 2011
Approved by:
____________________________________ Mary Crowe Chief Information & Technology Officer
www.ucd.ie/itservices
IT Services
Seirbhísí TF
IT Work Programme 2011 Enhancing the User Experience & Access to Information In 2010 UCD has seen a strong growth in mobile access by staff and students, including smart phones, netbooks, laptops and regular PCs. Both on-campus wireless and off-campus mobile broadband are heavily favoured by students. A major challenge facing IT is to deliver UCD content and services to meet this demand. In 2011 the following projects will address this area: Implementation of Blackboard mobile services to deliver course content and campus services to smart phones (iPhone, Android, Windows & Blackberry) through the “apps” experience. User trials of new devices, including iPAD and Netbooks. Providing cloud based services, including Google email for Students & Alumni. Replacing existing personal network storage with Connect Files and cloud storage. Planning for the next generation of UCD Connect (with 2012 target implementation). Implementing the next phases of Identity Management - including visitor and affiliate access. Providing roaming login and access to services across HE sector ( Eduroam and Edugate ). Providing faster management information using InfoHub - student data, research activity and HR trend reporting.
Sustaining the IT Infrastructure With the implementation of mobile and cloud services the user experience is totally dependent on the quality of our network infrastructure – from the initial wireless or wired connection, through our campus backbone and the HEAnet national infrastructure. In 2011 we will initiate a 3 year programme to maintain the capacity of our campus infrastructure and ensure the continued quality of service for students and staff. The data centres will be managed to maximise capacity and energy efficiency. Virtual technologies will be expanded to maximise our server and storage capacity. We will continue to work with major cloud service providers to develop compute and storage options for UCD users. Implement a programme of network equipment maintenance and upgrade. Expand and upgrade the UCD wireless infrastructure. Optimise the existing data centre configuration and capacity. Implement virtual and cloud compute services to meet research demand. Implement off campus storage services with HEAnet, both physical and cloud.
System & Service Developments Building on our existing platform we will upgrade and enhance systems and services: A major upgrade to the Banner Student System is planned for 2011, IT Services will collaborate to implement the eLearning and Digital Media report proposals. A new model for the student labs (based on Windows 7) will be implemented. A new approach to automate low-to-medium volume staff processes will be developed. Our School Ambassador programme will continue with eVents to promote services.
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IT Services
Seirbhísí TF
Rollout of the new Exam Paper Management across the campus, an enhanced Online Applications system and the provision of online services (e.g. transcripts) to former students. Package of new services in the finance area to automate payments to students, accept credit/debit cards, receive invoices electronically and pilot electronic claiming of expenses. Enhancement of UCD’s Accommodation System with a pilot of electronic payment for catering by students in accommodation.
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IT Services
PID
Project Description
Enhancing the User Experience & Access to Information IT1 Implement a range of services adapted for mobile devices. Implement Blackboard mobile services to deliver course IT2 content to mobile devices. IT3 Provide User trials of new devices. Provide cloud based services, including Google email for IT4 Students & Alumni. IT5 Replace existing personal network storage. IT6 Plan for next generation of UCD Connect. IT7 Identity Management 2011. IT8 Provide for roaming login and access to services - Eduroam. IT9 Management information using InfoHub. Sustaining the IT Infrastructure IT10 Implement a programme of network equipment maintenance and upgrades. IT11 Expand and upgrade the UCD Wireless Infrastructure. IT12 Optimise the existing data centre configuration and capacity. IT13 Implement virtual & cloud compute services to meet research demand. IT14 Implement off campus storage services with HEAnet, both physical and cloud. System & Service Developments IT15 Banner and Infoview Upgrades. IT16
Collaborate to implement the eLearning & Digital Media report proposals.
IT17
Implement a new model for student labs based on Windows 7.
IT18 IT19 IT20 IT21 IT22
Online Forms using InfoHub. Rollout of School Ambassador Service to include eVents. Registry Work Programme. Finance Office Work Programme. UCD Residences Work Programme.
Seirbhísí TF
PM
Sponsor
BM GD CA BM BM BM BW CA MMD
SK CA/SK DC/TC FC/RL FC/ SK
BOC/ MMD SS/ HG CA/ GD ML CA BOC AD ML/DN
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IT Services
Seirbhísí TF
IT Work Programme Details
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IT Services
Seirbhísí TF
IT1
Implement a range of services adapted for mobile devices
Project Description
To deliver a range of services and content to mobile devices formatted correctly for screen size and making use of built-in device functionality. Target devices include iPhones, iPads, Blackberry & Android phones.
Project Milestones: Jan – Mar Q1
Delivery of services including: News and Events. Course Timetables. Directory search. UCD image collection showcase. UCD video player. Customer review group assessment.
Apr – Jun Q2
Continue to deliver services including: Alerts. Campus maps & locations. Library—My Account. Friend Locator.
Jul – Sep Q3
Deliver additional services including: PC availability. Pocket guides. Other UCD specific apps.
Oct – Dec Q4
Review progress and establish new goals.
Project Manager
Brian Morrissey.
Team Leader (TL) and Project Team
Peter McKiernan, David Kane, Brian Kane.
Other Resources
Blackboard, SungardHE.
Funding
First year pilot costs for IT1 & IT2 combined have been agreed ($27,660 ex vat). Additional costs are expected to be in the region of €12,000.
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IT Services
IT2
Seirbhísí TF
Implement Blackboard mobile services to deliver course content to mobile devices
Project Description Project Milestones: Jan – March Q1
Install mobile services building block on the Blackboard test environment and test using range of devices. Install mobile services building block on the Blackboard live environment and test using range of devices. Build supporting webpages and documentation to support new application including instructions on how to configure on each device. Use Blackboards documentation where appropriate.
April – June Q2
Run eVent/s for staff which provides training on how to maximise the potential of the application from a teaching perspective.
Jul –September Q3
Run Road show type event at start of term for students to communication the new service to the student community.
Oct – Dec Q4
Run further eVent/s for staff which provides training on how to maximise the potential of the application from a teaching perspective. Do/publish case studies of a student and a staff member.
Project Manager
Genevieve Dalton
Team Leader (TL) and Project Team
Eoin Hanratty, Garrett Coghlan, Brendan Dixon
Other Resources
Customer Services as required
Funding
30k – Blackboard Mobile license
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IT Services
IT3
Seirbhísí TF
Provide user trials of new devices
Project Description
Project Milestones: Jan – Mar Q1
Identify devices phones, iPads etc. & services for trial purposes.
Apr – Jun Q2
Test all devices with agreed services for connection to the network. Document and publish information for all devices on support pages – early part of Q2
Jul – Sep Q3
Communicate availability of support of information with customers. Survey for feedback on usage
Oct – Dec Q4
Ongoing review of devices as they emerge on the market
Project Manager
Ciara Acton
Team Leader (TL) and Project Team
Marta Borelli, Caroline Hackman & staff from Customer Services as required
Other Resources
Networks team
Funding
5k required for purchase of devices and licenses
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IT Services
Seirbhísí TF
IT4
Provide cloud-based services, including Google mail for Students and Alumni
Project Description
Transition our existing Student email service to Google. Implement a new email service for Alumni using Google.
Project Milestones: Jan – Mar Q1
Implementation plan. Communications plan. Provision of accounts for Alumni.
Apr – Jun Q2
Provision of accounts for students. Review any outstanding issues.
Jul – Sep Q3
Transition to new service.
Oct – Dec Q4
Review student service assessment.
Project Manager
Brian Morrissey.
Team Leader (TL) and Project Team
Matthew Hynes, David Kane.
Other Resources
Customer Services, Technology Management, Google.
Funding
Estimated cost of €10,000.
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IT Services
Seirbhísí TF
IT5
Replace existing personal network storage
Project Description
To transition from our existing solution to the more mobile service using Connect Files.
Project Milestones: Jan – Mar Q1
Raise awareness of the Connect Files service. Notify staff and students of timeline for transition to new service. Implement Xythos Drive in computer labs. Meet with customer groups.
Apr – Jun Q2
Conduct test migration. Continue to highlight benefits of Connect Files. Make current personal storage (H: drive) read only. Migrate to the new service.
Jul – Sep Q3
Staff and student assessment of migration process. Remove access to H: drive storage.
Oct – Dec Q4
Project Manager
Brian Morrissey.
Team Leader (TL) and Project Team
Matthew Hynes and the Web Services team.
Other Resources
Technology Management, Customer services, Xythos.
Funding
Total estimated cost is €10,000. €6,000 secured an additional €4,000 required.
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IT Services
Seirbhísí TF
IT6
Plan for next generation of UCD Connect
Project Description
To plan for the implementation of a new version of UCD Connect (scheduled for Spring 2012) bringing a new interface, extended functionality and flexibility.
Project Milestones: Jan – Mar Q1
Inventory of existing service components (hardware and software). Assess architecture and service considerations.
Apr – Jun Q2
Complete plan including: Services integration, parallel implementation, transition to new service etc.
Jul – Sep Q3
Build showcase environment. Integrate a sample set of services. Training.
Oct – Dec Q4
Conduct customer briefing sessions. Focus groups: design, Communities, Social Media, Publishing etc. Policy considerations. Mobile services.
Project Manager
Brian Morrissey.
Team Leader (TL) and Project Team
The Web Services team.
Other Resources
Technology Management, Customer Services, SungardHE.
Funding
Total estimated cost is €16,000.
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IT Services
Seirbhísí TF
IT7
Identity Management 2011
Project Description
Implementing the next phases of Identity Management (IDM) – including a Visitor and Affiliate component
Project Milestones: Jan – Mar Q1
Collate requirements and review priorities.
Apr – Jun Q2
Design security model for reporting. Design new view within IDM to support account provisioning. Specify and design solution for the new Visitor & Affiliate component. Address policies around identities for visitors & affiliates, and the devolution of roles and services.
Jul – Sep Q3
Deploy security for reporting. Repoint the ID card system to the IDM environment Build Visitor & Affiliate component.
Oct – Dec Q4
Test the solution. Deploy the new Visitor and Affiliate component.
Project Manager
Brídín Walsh
Project Team
Members of the Management Services Development and MIS teams
Other Resources
The project team will work in conjunction with other units in the University, such as UCD HR, Buildings & Services and IT Services, to collate requirements.
Funding
This project will be resourced primarily by MSU internal staff. No external resources are requested. As this is an in-house development project, no licence fees or ongoing support charges apply.
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IT Services
IT8
Seirbhísí TF
Provide for roaming login and access to services - Eduroam
Project Description Project Milestones: Jan – Mar Q1
Document project plan and prepare rollout schedule. Initiate schedule of required network changes – ongoing Initiate required upgrades schedule of wireless devices – see IT 11 Participate in inter-University project group convened by ccdir-support
Apr – Jun Q2
Communicate rollout schedule to users and document and publish support information
Jul – Sep Q3
Continue with agreed rollout schedule
Oct – Dec Q4
Review service in conjunction with any new services rolled out in 2011 work programme - ongoing
Project Manager
Ciara Acton
Team Leader (TL) and Project Team
Marta Borelli, Nigel Whelan, Richard Kirkwood, Dylan Brereton
Other Resources
Networks team, John Curran, Fergal Suipeil
Funding
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IT Services
Seirbhísí TF
IT9
Management Information using InfoHub
Project Description
Providing faster management information using InfoHub, to facilitate School and College Management, and for the Senior Management Team of the university. Examples of information to be delivered include student data, research activity and HR trend reporting.
Project Milestones: Jan – Mar Q1
Continuation of work and rollout of management reports relating to Online Student Applications, Student Recruitment and Activity Statement for Research Institutes Work on improving the InfoHub user interface Assess other prospective projects and assign priorities Specify requirements for priority projects
Apr – Jun Q2
Develop reports according to specifications User Acceptance Testing Rollout in accordance with business needs
Jul – Sep Q3
Continuation of cycle of development, testing and rollout
Oct – Dec Q4
Continuation of cycle of development, testing and rollout End of year review – prioritisation of work for 2012.
Programme Manager
Maria McDonald
Project Managers
Frank Desmond
Project Team
Members of the Management Services MIS Team
Other Resources
Resources from business areas as appropriate (depending on individual projects) Use of external technical resource for specific individual projects.
Funding
Budgetary allocation for selective use of external technical resource
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IT Services
Seirbhísí TF
IT10
Implement a programme of network equipment maintenance & upgrades
Project Description
This project relates to the replacement of Network equipment that has reached End of Life / End of Support. This will be a multiyear project with the initial phase focusing on older Lucent / Proxim WLAN Access points and Cisco 3500xl switches. Given the current economic climate replacements will be targeted where most benefit will be attained.
Project Milestones: Jan – Mar Q1
Detailed planning and Procurement of Equipment, negotiation of required outage windows – typically localised to individual buildings / areas of buildings Principle areas being focused on are Blackrock, Engineering, Agriculture, Arts (EFGH) Computer Science & Vet School
Apr – Jun Q2
Scheduled Installations
Jul – Sep Q3
Scheduled Installations
Oct – Dec Q4
Scheduled Installations
Project Manager
Shaun Kennedy
Team Leader (TL) and Project Team
Paul Barry & Network Team
Other Resources
Keddington NI Ltd
Funding
€220K in IT Architecture and €150K in routine Upgrades
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IT Services
IT11
Seirbhísí TF
Expand and upgrade the UCD Wireless infrastructure
Project Description Project Milestones: Jan – March Q1
Publish policy re: wireless requests including criteria. Send communication to all users regarding requests process Identify devices for upgrade
April – June Q2
Collate and prioritise requests. Inform user community of schedule
Jul – Sept Q3
Install & upgrade as per requests and requirements
Oct – Dec Q4
Review service. Survey customers
Project Manager
Ciara Acton, Shaun Kennedy
Team Leader (TL) and Project Team
Marta Borelli, Richard Kirkwood, Nigel Whelan, Dylan Brereton & networks team as required
Other Resources
John Curran, Fergal Suipeil
Funding
With SK
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IT Services
Seirbhísí TF
IT10
Optimise the existing data centre configuration and capacity
Project Description
Internal Works (aka AC upgrade) . provide additional 100kW IT capacity (rack/power/cooling) . optimise AC control setpoints External Works (aka CHW optimisation) . optimise chilled water (CHW) plant equipment and controls . implementation of primary/secondary CHW loops – variable speed pumping on secondary loop . additional dry cooling capacity to be added
Project Milestones: Jan – Mar Q1
AC upgrade . finalise design CHW optimisation . Appoint design consultant . Complete review of the CHW plant infrastructure . Finalise design, costing, and modelled performance . Apply for SEI grants
Apr – Jun Q2
Order equipment Schedule outage to implement changes Implement changes to CHW plant (late June or early July)
Jul – Sep Q3 Replace legacy AC units (4), and replace with new units (7) Provide additional rack capacity (7) with associated UPS circuits (14). Oct – Dec Q4 David Coughlan/Tom Cannon Project Manager
Team Leader (TL) and Project Team
Tom Cannon Building & Services Design Consultant Mechanical Contractor Electrical Contractor
Other Resources
Funding
AC upgrade – approved CHW optimisation – budget allocations required, additionally seeking SEI grant
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IT Services
Seirbhísí TF
IT13
Implement UCD Cloud
Project Description
Create a UCD Cloud using existing virtual server and storage resources. Integrate with external cloud providers.
Project Milestones: Jan – Mar Q1
Model project from finance, service, technical aspects. Select / develop cloud front end.
Apr – Jun Q2
Cloud front end selection / integration. Complete finance model. Move existing customers to cloud.
Jul – Sep Q3
If possible - Trial external provider in cloud. Continue move of existing customers and interface development.
Oct – Dec Q4
Finalise project, hand over parts to Techman, monitor and build stats.
Project Manager
Fred Clarke / Ruth Lynch
Team Leader (TL) and Project Team
Service TL Ruth Lynch, Technical Leads – Ruth Lynch, Steve Hurrell & Denis Patterson, Kate Griffin IT Administration. Techman – NOS, Unix & Networks. IT Services
Other Resources
Cloud Service providers
Funding
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IT Services
IT14 Project Description
Seirbhísí TF
Implement off campus storage services with HEAnet HEAnet are running a national storage tender which UCD will be able to leverage. This will enable us to purchase storage from a hosted HEAnet solution, from cloud providers and purchase hardware to host within UCD. Data access solutions may also be purchased.
Project Milestones: Jan – Mar Q1
HEAnet finalise and issue tender.
Apr – Jun Q2
Meet potential suppliers, evaluate solutions and award HEAnet tender. Develop service depending on solution selected.
Jul – Sep Q3
Implement in-house solution, integrate hosted / cloud solutions. Integrate with existing EVA & Nexsan products. Continue to develop service. Trial service
Oct – Dec Q4
Move service trial into live service and monitor
Project Manager
Shaun Kennedy, Fred Clarke
Team Leader (TL) and Project Team
Technical TL Steve Hurrell, Service TL Ruth Lynch, Techman - NOS & Networks
Other Resources
HEAnet, e-Inis, Equipment, solution and Cloud suppliers
Funding
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IT Services
Seirbhísí TF
IT15
Banner and InfoView Upgrades
Project Description
Implement major upgrades to the Banner Student System and to UCD InfoView
Project Milestones: Jan – Mar Q1
Apr – Jun Q2
Jul – Sep Q3
Banner: Commence UAT testing for upgraded Banner system Sign off on UAT testing Upgrade Banner live to version 8.4 Apply UCD customisations Upgrade to Oracle 11G Perform functional review of upgraded system Go live mid March. InfoView: Set up of test environment Testing of reports supported by MIS Team Sign-off on MIS-maintained reports Migration of business area reports to new environment Commence testing of business area reports InfoView: Continuation of business area testing Resolution of issues found Implementation of contingency plans where required Sign off on business area reports Upgraded InfoView go live early July.
Oct – Dec Q4 Programme Manager(s)
Bronwyn O’Callaghan (Banner) Maria McDonald (InfoView)
Project Managers
Paul Kennedy (Banner) Frank Desmond (InfoView)
Project Team
Members of the Management Services Development Team (Banner) Members of the Management Services MIS Team (InfoView)
Other Resources
Staff in Registry for UAT (Banner) Staff in all business system areas for UAT (InfoView)
Funding
€0
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IT Services
IT16
Seirbhísí TF
Collaborate to implement the eLearning & Digital Media report proposals
Project Description Project Milestones: Jan – Mar Q1
1. Drug Recognition & Impairment Testing Videos (videos x5) 2. eToxicology, Jens Erik Nielsen & Loraine Smith (tutorials x5)
Apr – Jun Q2
Jul – Sep Q3
3. Talking to Sick Children (Tutorials x 5) 4. eMentoring First Year Students (Social Networking Site) 5. Video Production Skills Training Videos. 6. Video Case Notes for MIS Students.
Oct – Dec Q4
Review & develop Production Briefs for elearning priority projects for 2012.
Project Manager
Seamus Shaw/Helen Guerin
Team Leader (TL) and Project Team
Niall Watts (TL), Ken Doyle, Vincent Hoban, Brian Kelly, John Matthews, Seán Ó Domhnaill and Ellie McKeown
Freelancers as required Other Resources
Funding
NDLR and School Funds
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IT Services
IT17
Seirbhísí TF
Implement a new model for student labs based on Windows 7
Project Description Project Milestones: Jan – March Q1
Prepare and develop new build to include Windows 7, New application delivery, AD, Windows imaging and Xythos as storage Training course scheduled Install test build in G5 Daedalus
April – June Q2
Monitor and review test build. Contact users for feedback. Communicate new application delivery and build to user community
Jul –September Q3
Roll out new build to all OPAC labs
Oct – Dec Q4
Monitor continued usage of labs
Project Manager
Ciara Acton, Genevieve Dalton
Team Leader (TL) and Project Team
Eoghan Nugent, Eoin Hanratty, Matthew Hynes, Steve Hurrell, Paul Barry
Other Resources
T+L IT, Nos team, Networks Team, Customer Services as required
Funding
30k – CAL Licenses, Windows 7 licenses, Consultancy, Training
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IT Services
Seirbhísí TF
IT18
Online Forms using InfoHub
Project Description
Rollout of an Online Forms capability linked to Banner, eFinancials and Core in a number of priority areas. This capability has been piloted for two forms during 2010 but will be rollout out to further areas during 2011.
Project Milestones: Jan – Mar Q1
Collate requirements and review priorities with an initial focus on the Research Scholarships form (for Finance)
Apr – Jun Q2 Jul – Sep Q3 Oct – Dec Q4
Implementation of priority forms as defined in Q1
Project Manager
Mark Lande & others which will vary depending on the business area being worked with.
Project Team
Management Services team members
Other Resources
The project team will work in conjunction with other units in the University, such as Registry, Finance, HR
Funding
This project will be resourced primarily by MSU internal staff. No external resources are requested.
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IT Services
IT19
Seirbhísí TF
Rollout of School Ambassador Service to include eVents
Project Description Project Milestones: Jan – Mar Q1
Review of Pilot service with Steering group. Identify resources required for ongoing rollout Re-arrange Event for EMPS Meet HOS & IT Management to agree what services are required for promotion in 2011
Apr – Jun Q2
Contact next College/School with details of service. Convene IT Project group assigned as next group of School Ambassadors Arrange meetings with appropriate College/School staff
Jul – Sep Q3
Collate feedback from Schools & feedback to appropriate groups and planning process in IT Services Move to next College/School if resources allow
Oct – Dec Q4
Conduct review of service for 2011
Project Manager
Ciara Acton
Project Team
Customer Services Team Leads
Other Resources
Nominated School Ambassadors required from each IT Services Team
Funding
None required
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IT Services
IT20
Registry Work Programme
Project Description
This project has a number of distinct strands which together will provide a much enhanced service to both staff and students. The strands include: 1. The Exam Paper Management system, currently in pilot in 3 schools will be rolled out to all schools. 2. The online applications system will be enhanced to include a method of viewing all documents as a single pdf 3. To investigate the provision of a secure portal for Graduates.
Seirbhísí TF
Project Milestones: Jan – Mar Q1
Gather requirements for all strands and review priorities Rollout of EPMS System to all schools Delivery of the single pdf enhancement to the On-line application system
Apr – Jun Q2
Write specifications and commence development Address 2011/12 registration requirements
Jul – Dec Q3 – Q4
Complete registration 2011/12 UAT and make changes
Programme Manager
Bronwyn O’Callaghan
Project Managers
Bronwyn O’Callaghan Paul Kennedy Derek Nolan
Project Team
Members of the Management Services Development team
Other Resources
UCD Registry staff
Funding
€0
live for start of term. Plan for EPMS phase three enhancements Complete investigation of portal solution for graduates and recommend solution
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IT Services
Seirbhísí TF
IT21
Finance Office Work Programme
Project Description
Package of new services in the finance area to automate payments to students, accept credit/debit cards, receive invoices electronically and pilot electronic claiming of expenses etc.
Project Milestones: Jan – Mar Q1
Apr – Dec Q2 – Q4
Agree priority and scope of requirements with the Finance Office in relation to the following areas: -Vista budgeting system replacement by Payroll forecasting reports. -Research Scholarships Form -Credit Card Receipts Gateway -Invoice management -Student Payment & Refunds -Enhancement or replacement of RTFM report -Sales Statements -Email of advice in relation to Advances & Budget Overruns -Expenses claims processing pilot
Specify and undertake development work Draft and publish tender documents (if necessary) Evaluate & take decisions on tender proposals (if necessary) Conduct system pilots, analyse results and make adjustments. Perform UAT Obtain User sign off Go live
Project Manager
Adrian Dillon
Team Leader (TL) and Project Team
Derek Nolan (Research Scholarships & Student Fee Payment) Members of the Management Services Development and MIS teams as required.
Other Resources
MSU/IT Services will need to work in conjunction with Finance Office staff and product suppliers to deliver on the projects defined within this package of services.
Funding
It is understood that any funding for projects in the finance area will be supplied from the 2011 Finance Office budget.
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IT Services
Seirbhísí TF
IT22
UCD Residences Work Programme
Project Description
This project builds on the achievements to date to improve the Student experience in the UCD Residences Accommodation system. It comprises a package of work to enhance the administration aspects of the system, to support UCD allocation policy and address issues raised in the current system. Included in the project is a pilot of a new system to facilitate cashless payments for catering services by students in accommodation
Project Milestones: Jan – Mar Q1
Agree and prioritise the specific enhancements to be delivered. Initiate the procurement process for the new cashless payments system
Apr – Jun Q2
Complete development and UAT of the enhancements to the booking system Installation and testing of the new cashless payments system
Jul – Sep Q3
Go-Live with the enhancements to the booking system. Go-Live with the new cashless payments system
Oct – Dec Q4
Project Manager
Mark Lande / Derek Nolan
Team Leader (TL) and Project Team
Members of the Management Services Development team
Other Resources
UCD Residences Staff
Funding
UCD Residences to provide funding for Cashless Payment System
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IT Services
Seirbhísí TF
Operational Projects Web Services Communications projects including Video production, annual review, IT update, web site management, project support etc. Upgrade to next version of CMS bringing an improved user interface. Progress handover to a managed service environment (HP). Contribute to the IDM project. Content Management System support. Continue Content Management System rollout. Continue and expand rollout of Connect Files. Integration of additional web-enabled systems (including a number of projects lead by Management Services). Google calendar and timetable integration. Research Services Training Collaboration Data Management HPC Development Communications Networks & Security
Customer Services Implement ICT Desktop Framework Implement self-service call logging for UCD customers Review & update all IT support web pages Continue IT accounts clean up & automation project Start of Term 2011 Annual PC & SUAS replacements IT Support review Teaching and Learning Services Ongoing maintenance of Software Application catalogue Retirement of NAL (Novell Application Launcher) Support & promotion of Elluminate pilot service Possible roll out of Office 2010 Upgrade of Blackboard to 9.1 SP4 Upgrade to Citrix XenApp 6 Restructuring of Classroom Technology webpages
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IT Services
Seirbhísí TF
Media Services Digital satellite broadcast of live lectures from Media Services Television Studio. Support UCD Schools and Colleges in the delivery of live lectures to non-campus based researchers. Continued provision of Media Services (Photography, Video, Multimedia) and development of media-rich content to support Teaching, Learning and Research. Continued delivery of Media and Educational Technology Courses, Services Teaching and Expert Advice to support Schools and Colleges. Facilitate access to high quality digital images of specific relevance to UCD by maintaining the new Media Services Online Image Catalogue. http://www.ucd.ie/itservices/mediaservices/imagelibrary/ Technical Services Networks ACL Cleanup Identification of single points of failure Wireless Management and Monitoring Federated Access Server move behind Firewalls Routine Upgrades New Buildings Network equipment Replacements NOS Migration from Novel to SUSE Linux Server replacement IDM DR Identification of single points of failure Server move behind Firewalls Server Review and consolidation Microsoft Windows Server Upgrade for AD Servers Monitoring UNIX Migration of Email and Portal to Managed Services BlackBoard DR Mail and Portal Architecture review IronPort Implementation Server replacement Provision of new services to Research IT IDM Federated Access DR Review Migration of Connect test environments to Virtual Server move behind Firewalls Security Steering Committee/Policy Management Communications Plan IDM Training
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IT Services
Seirbhísí TF
Federated Access Encryption Application Based Firewall for Business Systems Data Centre Operations Expansion of Daedalus Data Centre DR Management Services Academic Restructuring for 2011 Integration of new Library System with IDM RMS Grants Enhancements – Industry Funding and Collaboration Automation of Conferring Process IT Administration, Communications & Training IT Administration Finance – prepare budget estimates, control expenditure on IT Services budgets, manage and authorise IT Services purchase order processing activities. eProcurement – monitor IT Services purchases and ensure that these comply with UCD’s purchasing policy and public procurement regulations. HR – record staff absences in accordance with policy. Provide staff planning and recruitment support to management. Committee administration – prepare and disseminate agendas, minutes and other documentation for IT Steering Groups and ensure the implementation of decisions Complaint handling – monitor complaints from stakeholders and ensure cooperative strategies are in place for complaint resolution. Communications Develop annual communications content and delivery (Presidents report, Start of Term, etc.). Development of short videos for communication and support requirements. Training Deliver training courses which meet the needs of the UCD Community: - Microsoft Office 2007 - Microsoft Access & Project - Digital Media Courses - ELearning (Blackboard) - Courses on IT Security - Research IT Technology Courses - System Training (Admin systems, CMS, Connect, etc.)
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