SOLUTION PROVIDER CUSTOMERS AND MARKETS
CHAPTER 1
Bill Pay and Presentment Solutions for Utility Companies www.UtilitiesProject.com/10813
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ecognizing that not all customers view and pay bills in the same way, CheckFree helps you deliver a complete range of billing and payment options – from the traditional methods of receiving and paying bills by mail, in person and over the phone to complete paperless online billing and payment using either a bank or your website. CheckFree offers solutions that help you meet market demands. Whether you need to improve a single solution or your entire offering, CheckFree can offer experience and expertise in the following payment channels:
CuSTOMer INTeraCTION OPTIMIZaTION CheckFree solutions enable you to optimize each customer interaction by offering multiple payment channel options that focus on security, reliability, functionality and convenience. Each interaction with the consumer represents an ideal opportunity to enhance the customer experience and build loyal customers. Our Customer Interaction Optimization solutions make interactions a win/win for both you and your customers. You deliver the payment channels they seek while maintaining the abil-
‘With CheckFree, customers get the convenience of paying bills the way they want.’ — Kim Koss, Director of Marketing Information and Web Services, MGE • By Mail. Some people still choose to receive paper bills and write checks. CheckFree can help turn these paper checks into ACH electronic debits, speeding payment collections. • In Person. Give your customers in-person payment convenience and choice to use cash, checks, money orders or merchantissued certificates. • By Phone. Enable your customers to pay a bill anywhere they have access to a phone, all day, every day. With the recent acquisition of CheckFree by Fiserv, you can look for Fiserv’s industry-leading BillMatrix platform to be integrated into our suite of offerings. • Online. Deliver bill paying ease and convenience through CheckFree’s full range of electronic billing and payment (EBP) solutions at your site and beyond your site. • Emergency Payments. Offer a fee-based option for last-minute online payments and eliminate expenses due to delinquent payments. • Electronic Remittance. Provide quicker access to payment funds while reducing the cost of processing paper checks.
ity to guide them to the most profitable channel for your organization. The ultimate business objective is to steer customers to the lower cost-to-serve billing and payment option: the online channel. CheckFree understands your company’s strategic need to direct consumers to the optimal online channel to enhance revenue growth through reductions in operating costs. By investing in substantial consumer behavior, segmentation and marketing research, CheckFree can assist with creating marketing campaigns focused on promoting your online channel. Every bill received, payment made or visit to your website can be utilized to strategically drive adoption of online bill pay, e-bills and paper shut-off. For more than 25 years, CheckFree has been a leading provider of electronic billing and payment services. We process more than one billion electronic payments each year. With CheckFree’s Customer Interaction Optimization solutions, you can enhance your payment offerings while improving your bottom line. ■
CheckFree offers a complete approach toward optimizing customer interactions to sustain and build relationships and optimize growth for your business.
Contact Information Jeff Yabuki Chief Executive Officer Jardon Bouska Executive Vice President and General Manager Electronic Biller Services Michelle Flint Vice President and Group Executive Electronic Biller Services
CheckFree Corp. 4411 E. Jones Bridge Rd. Norcross, GA 30092 Toll-free 800.964.4552 Phone 678.375.3000 Fax 678 375 5611 www.CheckFree.com
BuSINeSS CONTaCT Tonya holody Phone 678.375.4525
[email protected]
>>>> weBLINK
More information and additional material can be found online at
www.utilitiesProject.com/10813
utilities.com
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