Consolidated Format for assessing overall performance level of distribution licensee
Report for the FY 2014-15 Name of the licensee Total no.of services Total no.of distribution T/Fs
2 3 4
5
6
7
8
9
10
:
Nature of service
Sr. No. 1
: :
Normal fuse off calls complaint Line Breakdowns calls complaint Distribution T/F Failure complaint Major Power failure involving power transformer/equipment etc. compt. Period of load shedding
Cities & Towns Rural Area Cities & Towns Rural Area Cities & Towns Rural Area Cities & Towns Rural Area
Not to exceed 4 hrs. per day continuosly for 4 days
No. of Complaint attended 78282 80250 10212 42842 1686 19856 1 1
% age attended 100 100 100 100 100 98.346 100 100
Overall Standard of Performance 99% 95% 95% 95%
0
#DIV/0!
95%
8.5
8.5
100
99%
72 1326
72 1318
100 99.397
95%
1395
1387
99.427
90%
222
218
98.198
85%
0
0
#DIV/0!
99%
Inspect & check correctness Replace slow/fast meters
18977
18965
99.937
95%
9250
9250
100
Replace creeping or stuck meters Replace burnt meters if cause is not attributable to consumer Replace burnt meters in all other cases Release of supply where supply is feasible from existing network Release of supply where distribution network expension/commissioning of New S/Stn. Required for providing connection
8635
8635
100
17956
17942
99.922
53797
53782
99.972
67200
66045
98.281
95%
5316
4957
93.247
95%
6434 160
4406 160
68.480 100
80% 99%
Maximum duration at a stretch Resoration of supply Voltage variation complaint Where no expension of network is involved Where upgradation of LT distribution system is required Where up gradation of HT/EHT Distribution system is required Opening of neutral and neutral voltage exceeding 2% of supply vol.
Application for new connection/additonal load connection/temporary
No. of Complaints received 78282 80250 10212 42842 1686 20190 1 1
0
Period of Scheduled Outage
Meter Complaints
UHBVN 3608327 415296
Agriculture Pump sets Transfer of Ownership, Change of Category
11 12
13
14 15 16
17
Conversion of LT Single Phase to LT Three phase, Conversion from LT to HT and Vice Versa Application Redressal of consumers If no additional Complaint regarding billing information is requried If additional information is requried Reconnection of supply Cities & Towns following disconnection i) On 1st and 2nd default ii) On 3rd and subsequent constitution default Rural Area i) On 1st and 2nd default ii) On 3rd and subsequent constitution default Refund of advance consumption deposites/Conusmption Security, meter Security li ofti No due certificates application Issue Shifting of Meter/Service Shifting of Meter/Service connection Connection/Lines/ Shifting of LT/HT lines Equipments Shifting of T/F structure Distribution transformer Urban areas Failure Rate
Rural areas
18
19
20
Faulty meters (MNR, Burnt, sticky,etc.)
Billing Mistakes
Voltage variation at supply LT HT point EHT
158
158
100
99%
11581
11581
100
99%
434
434
100
99%
1416
1416
100
99%
1789
1789
100
99%
87
87
100
99%
50 6870
50 6869
100 99.985
99% 95%
93 30 Installed 38736
93 30 Damaged 1742
100 100 4.497
Shall not exceed 5% p.a.
425131
19176
4.511
Shall not exceed 10% p.a.
Installed 5886654
Faulty 284451
4.832
Shall not exceed 1% p.a.
Billing 5265603
260942
4.956
Shall not exceed 0.1% p.a. LT=+ 6% to -6% HT=+ 6% to -9% EHT = + 10% to 12.5%
