Installation and Programming Instructions Part: Service Gateway 4190-9816 Introduction
The Service Gateway is a service-only application that enables a connected service PC to establish two-way communications between a compatible Fire Alarm Control Panel (FACP) and an authorized technician using Instant Messaging (IM), Email, or Text messages (SMS, Short Message Service; or MMS, Multimedia Messaging Service) on a remote device.
How it Works
The remote device communicates by sending command line instructions and the FACP returns its response as well as sending other selected non-test related activity that occurs. Note: Operation requires the Service Gateway PC and the remote device to be able to sustain communications throughout the areas of the facility where they are located.
Compatible Panels
This application is compatible with the following panels*: 4100ES /4100U/ 4100+/ 4100 / 4010/ 4120/ 4006/ 4008/ 4020 *All panels must be equipped to with either an RS-232 card, Telnet Interface (Service Port that supports command line), be a 4100U or 4100ES with Ethernet service port, or a 4100ES with a Building Network Interface Card.
Kit Contents
1. 4190-9816 CD 2. Security Service Dongle 3. Installation Instructions
In this publication
This publication discusses the following topics: Topic
Page
Setup Requirements
2
Service Gateway Software Installation and Panel Connections
3
Service Gateway Accounts
4
User Interface
6
Service Gateway to Panel Connection Configuration
7
Configuring User Settings
10
Configuring Security Options
13
Configuring Shortcut Options
14
Starting the Service Gateway Application
16
Communicating Remotely with the Panel
17
Appendix A. File Menu Item Description
19
© 2011 SimplexGrinnell LP. All rights reserved. Specifications and other information shown were current as of publication and are subject to change without notice. Simplex and the Simplex logo are trademarks of Tyco International Ltd. and its affiliates and are used under license.
579-967 Rev. A
Service Gateway 4190-9816
Setup Requirements Material Required for installation
The following items are required for the installation of this application and are not included with this kit. • Panels using a RS-232 Card require two cables, one 733-571 (25 pin to flying lead) and one 617-836 (25 pin to DB9 connector) • Panels using the BNIC will require one 5ft (150cm) Ethernet cable (746-186)
Service Gateways PC Requirements
The Service Gateway PC requires the following: • Windows platform capable of supporting one of the following: - Microsoft® Windows® XP Home - Microsoft Windows XP Professional, with Service Pack 2 or later - Microsoft Vista® • Microsoft .Net Framework 3.5 SP1. This will be downloaded from the 4190-9816 CD if not already installed on the PC • Internet / Wireless Internet access • Security Service Dongle: - Standard technician dongle (Parallel or USB). - Customer diagnostic dongle (USB).
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Service Gateway Software Installation and Panel Connections Service Gateway Software Installation
Download the software from the 4190-9816 CD by double clicking on the file "setup.exe" and then follow the Install Shield Wizard through each installation. Authorized Technicians can also access the software through the Tech Support Website.
Service Gateway PC to Panel Connection Options
There are two types of connections, Local Connections and Remote Connections. Local Connection: A local connection is established when the Service Gateway PC is directly connected to the panel. The direct connection can be made through: - The front of the panel if it is equipped with a Front Panel Ethernet Port. - The RS-232's serial service port.
FACP equipped with Front Panel Ethernet Port and BNIC Service Gateway PC
Wireless Internet Provider that supports IM and Email
Remote Device Send 1
Menu 2
on/off 3
4
5
6
7
8
9
*
0
#
RS-232 Card Figure 1. Local Connection Setup
Remote Connection: A remote connection is established when the Service Gateway is connected remotely to the panel through the Building Network. To be connected through the building network the Panel must be equipped with a functioning Building Network Interface Card (BNIC). Consult the BNIC Installation and Programming Manual (579-949) for more information. FACP equipped with BNIC Wireless Internet Provider that supports IM and Email Service Gateway PC
Ethernet Ethernet
Remote Device
Facility LAN
Send 1
Figure 2. Remote Connection Setup
3
Menu
on/off
2
3
4
5
6
7
8
9
*
0
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Service Gateway 4190-9816
Service Gateway Accounts Overview
In order to communicate remotely with the Service Gateway PC, both the Service Gateway PC and the Remote Device must have either their own IM account or a compatible Email account. For an IM account, use the AOL® AIM® Instant Messenger. IM is the preferred method due to quick response speed and convenient message formatting. For an Email account, we recommend creating a GOOGLE™ Gmail™ account. Note: Consult your Remote Devices’s billing plan in regards to internet and text messaging use in order to avoid unexpected additional fees that might result from using this application.
AIM Instant Messenger Account Setup
Create two IM accounts to communicate remotely with the Service Gateway PC using instant messaging. One account is for the Service Gateway PC, the other account is for the Remote Device. IMPORTANT:
Retain the account information, it will be used when configuring the Service Gateway application.
IM Requirements AIM Instant Messenger is the compatible IM program recommended for use with the Service Gateway. It is compatible with most computers, cellular phones, and other wireless mobile devices, and can be downloaded free of charge. Please check the specific product planned for use as the remote device to ensure it is compatible with either of these communications means. AIM Instant Messenger Account Setup • If AIM Instant Messenger is not already installed on the cellular phone or other mobile device, use the device to connect to www.aim.com and install per the following steps. This will ensure the device is compatible with IM. If you are sure the device is IM compatible, you can set up the remote device AIM Instant Messenger account from a PC if you prefer. Creating the Service Gateway’s AIM Instant Messenger Account and the Remote Device’s Account 1. Go to www.aim.com. 2. Select the AIM Instant Messenger platform you want to use. 3. Follow the instructions to create an account. Note for Technicians:
• When asked to create a user name follow this naming convention: - For the Service Gateway account, use gwlt + your employee number as your username. For example, if your employee number is 001122, your account username should be gwlt001122. (Enter as lower case, user names are not case sensitive.) - For the Remote Device account, use sgtr+ your employee number. In this same example, sgtr001122 would be your username. • When selecting passwords for the accounts, we recommend using the same password for each IM account. Choose a password that can be entered easily though a remote device. • Once both accounts have been created, add the Remote Device’s Username to the Service Gateway account’s contact list and vice versa.
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Service Gateway Accounts (Continued) Email Account Setup
Create two Email accounts to communicate with the Panel through Email, SMS, or MMS text messaging. IMPORTANT: Retain the account information, it will be used when configuring the Service Gateway application.
Email Account Requirements • The Email utility used must support POP3/SMTP. We recommend the use of the GOOGLE Gmail webmail service that offers this service free of charge. Creating the Service Gateway’S Email Account and the Remote Devices’s Email Account*. *If the remote device uses standard text messaging, you will only need to create an account for the Service Gateway.
1. Set up the account by going to the website of the Email provider (we recommend going to www.gmail.com) and follow the instructions. Note for Technicians:
• When asked to create a user name follow this naming convention: - For the Service Gateway account, use gwlt + your employee number as your username. For example, if your employee number is 001122, your account username should be
[email protected]. (Enter as lower case, user names are not case sensitive.) - For the Remote Device account, use sgtr+ your employee number. In this same example,
[email protected] would be your username. • When selecting passwords for the accounts, we recommend using the same password for each IM account. Choose a password that can be entered easily though a remote device. 2. When filling out the information to create the account, deselect the following check boxes: • Enable Web History • Set GOOGLE as my default homepage 3. Once the account has been successfully created. Go into the account, go to Settings/Fowarding (this menu is accessible by clicking on the gear shaped icon in the upper right corner) and POP/ IMAP. In the “POP Download” section make sure that the “When messages are accessed with POP” point is answered by “keep Gmail’s copy in the Inbox”. If you are not using Gmail select the similar option offered by the service provider. 4. Make sure that POP is enabled for all Email and that IMAP access is disabled.
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User Interface Overview
The Service Gateway is launched from the PC’s Start menu in the Simplex folder or from the Desktop Shortcut that appears after the software has been installed. Once the application has been launched you might be prompted to login (level 3 required) to allow the Service Gateway to modify the flags.
Menu Bar
Start and Stop Buttons
Terminal Window
Status Indicator
Figure 3. Application User Interface
Menu Bar
The four menu bar items enable the user to configure the Service Gateway and to access all its options. See Appendix A for more information.
Start and Stop Buttons
Click on the Start button to initiate the connection between the Service Gateway and its remote communication account to start a communication session. The Stop button terminates the communication session. Starting and stopping the Service Gateway program multiple times in a IMPORTANT: short period of time will cause the Service Gateway’s remote account to time-out and you have to wait an undetermined time to regain access.
Terminal Window
Once the Service Gateway is connected, this window displays the communication messages between the panel and the remote device account. If you are working directly on the Service Gateway PC, communicate with the Panel by typing the commands in the terminal window and the panel response will appear below the request command.
Status Indicators
The status indicator on the bottom right of the application window give you the Service Gateway’s connectivity status. The color indicator should be interpreted as follows: Green = Connection to the Service Gateway and the Account’s Service Provider is successful. Red = Connection cannot be established. Gray = Program is inactive. 6
Service Gateway 4190-9816
Service Gateway to Panel Connection Configuration Overview
There are two types of connections between the Service Gateway and the Panel: • Serial connection • Ethernet connection:
Serial Connection
When using a serial connection, select the Serial radio button and then Configuration to configure the port settings by selecting: • The port identifier • The baud rate • The parity • The data bits • The stop bits These values should be set to match the communication settings of the Panel’s Service Port or Command Port. The values shown in Figure 4 are the default settings.
Figure 4. Serial Port Connection
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Service Gateway 4190-9816
Service Gateway to Panel Connection Configuration (Continued) Ethernet Connection
To configure the Ethernet connection, select either Local, if you are connecting through the front panel Ethernet port (4100ES or 4100U with Ethernet port available), or Network, if you are connecting to a 4100ES panel with a BNIC module available through facility LAN connection. Local Connection: 1. Select this option when you are directly connected to a 4100ES or 4100U panel with an Ethernet service port. 2. Once Local is selected, click on the Advanced button to select how the PC will connect to the panel. See Figure 5. • Select Automatic (default) for the PC to find the correct connection automatically. • Select Manual if there are multiple Ethernet connections at the PC and if Automatic does not pick the correct one. Use the drop-down menu to select the desired connection. Note: If neither mode works, you can fall back to Network and Enter the Panel’s IP address directly.
Figure 5. Ethernet Local Connection
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Service Gateway 4190-9816
Service Gateway to Panel Connection Configuration (Continued) Network Connection: 1. Select this option when the panel desired for connection has a BNIC module and you are connected via the Building Network LAN. 2. Enter either the IP address or the name of the host Panel. The 16 most recent entries are kept in the drop-down list. 3. Use the Clear button by the drop-down list to remove entries from the Network drop-down list. 4. If the network supports Panel Discovery you can also search for your host panel by using the Panel List button. • Click on the Panel List button to have the Panel selection dialog appear. This dialog will help you search all the accessible panels on a Network. - Filter and Help area: This option enables you to use words found in the panel name as a filter. For example, entering “building” in the search box will make every panel with “building” in its name appear. You can also use Host Name character combinations, including Panel Serial Number (SN) as a filter. - Panel Listing area: This area displays the list of filtered panels displayed on the network. By default, the displayed panels are not resolved automatically and the user must select the panel to resolve its IP address through a network source that broadcasts this panel information. - Panel Details area: This area provides specific details on the Service Name, The Host Name, the IP Address and the discovery Source of a selected panel. - The Select button: Click on this button to select the highlighted panel in the Panel Listing area. This command will close the Panel Selection dialog and will provide the selected panel's information to the application that requested the panel selection. - The Cancel Button: Click on this button to discard the user selection and close the Panel Selection dialog. No panel information is provided to the application. 5. Enter in the Security Key code for that BNIC as programmed in the Panel's CPU programming to authenticate the Service Gateway as authorized.
Figure 6. Ethernet Network Connection
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Service Gateway 4190-9816
Configuring User Settings Overview
Use the settings in this window to configure the Panel’s connection to its account. Note: Each number on Figure 7 corresponds to one of the following sections.
1
2
4
3
5 12 11 13
10
6
7 8 9
Figure 7. Options Window
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Service Gateway 4190-9816
Configuring User Settings (Continued) Gateway Password
Enter a Gateway password to authenticate access from a remote device to the Service Gateway PC. Once you have set a password the Panel will require that you start your communication with the message: gatepass **** (the asterisks represent your password that must be preceded by a blank space). Note: the "gatepass" command is not case sensitive, but the password is; select a password that is conveniently compatible with the remote device.
Panel Type
Select the Panel Type from the drop-down menu.
Filtering Options
These options allow you to control which notification you will receive remotely from the Panel. By checking off the box beside an option, you are choosing to receive that notification. Depending on the Panel type, all or certain of these filtering options may be available to you: Table 1. Filter Options
AOL Instant Message Gateway
Fire Alarm Events
Priority 2 Events
Supervisory Events
Trouble Events
Utility Event (This option is disabled by default since it generates many events. Only enable if necessary.)
Control Event (This option is disabled by default since it generates many events. Only enable if necessary.
Disable Events
SMPL Print Messages
System messages
Select this option to communicate with the Panel using AOL by clicking on the AOL Instant Message Gateway radio button. • Enter the Instant Messenger username that you created for the Service Gateway PC in the designated box. • Enter the password to the Service Gateway PC AIM Instant Messenger account in the designated box.
Email Gateway
Select this option to communicate with the Panel using an Email account or via text messaging by clicking on the Email Gateway radio button. • Enter the Email address that you created for the Panel. • Click on the Email Connection setup button and fill out the information in Email Setup window.
POP 3 Server Receiving from Remote
1. Enter the POP3 Email account username selected for the Service Gateway PC. 2. Enter the Email account password. 3. Enter the POP3 server address in the designated box. The default address for Gmail is pop.gmail.com 4. Enter the port number in the designated box and check off the designated box if the server requires encryption. Note: The default port number for Gmail is 995 and the Server requires encryption option box must be checked. If you are not using Gmail, contact your Email provider for the appropriate information to configure the right port and the encryption options. Typically for POP3, encrypted ports are 995 and non-encrypted ports are 110.
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Configuring User Settings (Continued) Sending Requires Authentication
Check this box if you have to authenticate with the SMTP server in order to be able to send messages. Leave this box unchecked if your SMTP server allows you to send Email as long as you have been authenticated by the POP server (a.k.a Pop before SMTP).
Use Same Authentication as Incoming Server
Check this box if the credentials used to access the SMTP server are the same as the ones used to authenticate with the POP server. All credentials will auto-fill and update if changed.
SMTP Server Sending to Remote
• If this information is different from the receiving information, enter the user name in the designated box. • If this information is different from the receiving from remote information, enter the password in the designated box. • Enter the SMTP server address in the designated box. The default address for Gmail is smtp.gmail.com • Enter the port number in the designated box and check off the designated box if the server requires encryption. Note: The default port number for Gmail is 465 and the Server Requires Encryption option box must be checked. If you are not using Gmail, contact your Email provider for the appropriate information. If you are not using Gmail contact your Email service provider for the SMTP information. Typically for STMP, encrypted ports are 465 or 587, and non-encrypted ports are 25.
Email Polling/ Receiving Frequency
Message Size Control
Select the frequency at which you want the Remote Gateway to contact the Email server. The options are: • Poll as often as possible (recommended) • Poll every specified number of seconds (5 to 999 seconds) This allows the user to select the number of lines the Panel can send you per message (1 to 99 lines). This in an important option since most cellular phone providers limit an instant message to 200-400 characters. If you are using a cellular phone to contact the Panel it is recommended that you set the size limit between 2 and 5 lines. Note: Contact your cellular service provider to verify if a size limit is imposed on instant messages.
If the message requires more than the pre-determined number of lines, the Panel will send you another communication containing the rest of the message. Panel Output Compression
Select one or more of the following options to compress the message size. • Space compression (default = selected): This compresses the blank space within the message reducing its size. A series of three blank spaces or more will be replace by a colon (:) followed by a space (). • Time / date compression (default = selected): This compresses the event time stamp so that the day, date, and seconds are removed. The hours and minutes remain in the message.
Upper / Lowercase
This will determine the font style in which the message is output. • No Change: Selecting this will leave the Panel output as is. • All lower case (default = selected): Selecting this will make you receive all your Panel communications in lowercase characters. This option is advantageous since lowercase characters take up less space. • First letter upper case: Selecting this will make the first letter of each word in the Panel’s response uppercase.
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Service Gateway 4190-9816
Configuring Security Options Security Options
This option allows you to protect and lock the application user interface with a password you enter in the password box. Once the password is set, the program will lock down after a predefined period of inactivity and the password must be entered to be able to access the application. Once the password is set it will also be required when restarting the program. To set a password: 1. Enter a password in the designated box. 2. Set the inactivity timer by selecting a value between 1 and 999 minutes. 3. Click on OK to confirm you selection. IMPORTANT:
If the password is lost, you can regain access to the Service Gateway by going to «:\Documents and Settings\(folder with current user’s name)» and deleting the RGData file.
Figure 8. Security Options Window
Lock Application
This option is available once the Security Option password has been set. Clicking on this option will immediately lock down the program. To unlock it, enter the password in the designated box and click on OK.
Figure 9. Lock Application Window
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Service Gateway 4190-9816
Configuring Shortcut Options Overview
The Service Gateway allows the user to use pre-programmed command shortcuts or custom command shortcuts that can make communicating with the Panel easier and faster, especially when contacting the Panel through a cellular phone. The custom shortcuts are saved as part of the User Settings.
Using Shortcuts
Shortcuts can be used anywhere in your Panel communication. To use a shortcut at the beginning of a message: Start your message to the Panel with the shortcut letter. The shortcut will be detected automatically. Note: It is not necessary to add the shortcut identifier if the shortcut is at the beginning of the message (see To use a shortcut in mid-message)
To use a shortcut in mid-message: To use a shortcut in mid-message, the shortcut must be preceded by the special shortcut identifier character, which is set by default as a period (.). If necessary, the special shortcut identifier character can be modified by changing the shortcut identifier character in the Shortcut table. For example, if “G” was a shortcut and you wanted to use it in conjunction with another command (SH for example) you would enter the command as follows: “SH.G” Note: If it is necessary to use the shortcut identifier character in a command, the character can be entered twice to override the Service Gateway shortcut processing. For example, if the identifier character was set to a dash (-) and you wanted to enter the command "Sh m1-1" you would have to enter "Sh m1--1" instead.
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Configuring Shortcut Options (Continued) Creating Shortcuts
Create custom shortcuts by filling in the table found in the Shortcut window.Each shortcut can: • Be 1 - 80 characters in length • Have an expansion of up to 80 characters • To enter a control character in expansion list of the shortcut table, the user should first enter the caret symbol “^” followed by a character. For example, to enter “Ctrl-A”, the user should type “^A”. Note: The shortcuts cannot start with the identifier character.
Figure 10. Shortcut List Table 2. Pre-Programmed Shortcuts Pre-programmed shortcuts
Translation/expansion
r
CTRL-D (to system reset)
x
CTRL-X (to exit a paused command)
n
CTRL-M (to do a return)
q
CTRL-S ( to do a silence signal) Table 3. Custom Shortcut Example
Shortcut
Translation/expansion
M
LED ON
D
LED OFF
T
List T
G*
SIG3
*For example, entering “SH .G” in a message would be equivalent to typing “Show SIG3”
Saving Shortcuts
The shortcuts are automatically saved when the user saves the settings.
Accepting the Shortcuts
Click on OK to confirm the settings.
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Service Gateway 4190-9816
Starting the Service Gateway Application Starting the Gateway
1. Start the Service Gateway application by: • Going to the Service Gateway PC’s Start menu in the Simplex folder and select the Service Gateway.
• Clicking on the Desktop Icon the software installation.
that should have been automatically created during
2. The application will launch and proceed to verify that the Security Dongle is valid.
Figure 11. Application Connection Messages
3. Ensure that the current user setting is the correct one. The Service Gateway will open the most recently saved user settings. 4. Click on the Start button to initiate the connection between the Service Gateway, the panel, and its remote communication account to start a communication session. Be sure to have previously completed all the necessary configuration before clicking on Start. 5. The status indicator will turn Green to indicated a successfully connection. If the application is unable to establish a connection, the status indicator will turn Red and an error message will appear. 6. Certain commands will require you to log in at level 3 to allow the Service Gateway to modify the flags. In these cases the following message in Note:.
Figure 12. Level 3 Login Note: If you want to verify your Service PC connection to the panel, configure and save a user setting without selecting instant messaging or email settings and open that user setting to bring up this screen for command line operation. •Starting and stopping the Service Gateway program multiple times in a short period of time will cause the to lock the Service Gateway’s remote account to time-out and you have to wait an undetermined time to regain access. IMPORTANT: •Do not Reset the CPU (Cold/Warm Start) while the Service Gateway is running. Doing so will restore the terminal flags and affect the filtering options selected. If the CPU must be restarted, Stop and re-Start the Service Gateway connection, and re-login at level 3 to restore the terminal flags
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Service Gateway 4190-9816
Communicating Remotely with the Panel •Be moderate when sending Emails and Instant Messages to the Panel. Due to rate limitation, an exaggerated amount of traffic between two accounts can result in temporary account deactivation. IMPORTANT:
•Do not Reset the CPU (Cold/Warm Start) while the Service Gateway is running. Doing so will restore the terminal flags and affect the filtering options selected. If the CPU must be restarted, Stop and re-Start the Service Gateway connection, and re-login at level 3 to restore the terminal flags. •For unsolicited output to be sent to your cellular phone, an initial Panel command must be sent successfully to establish communications with your cellular phone.
AIM Instant To communicate with the Service Gateway PC’s AIM Instant Messenger account: Messenger 1. Log into your AIM Instant Messenger account. Communications 2. Select the Service Gateway PC user name from the contact list. 3. Open a new message window between yourself and the Service Gateway PC. 4. If the Service Gateway has a Gateway password configured (see page 10), start the first message with gatepass ***** (the asterisks represent your password that must be preceded by a blank space). Subsequent messages will not require the Gatepass. 5. Enter the desired Panel command in the message window. 6. Send the message to the Panel. The Panel’s reply should follow almost instantly. 7. Refer to Figure 13 for reference (view shown is from a PC connection).
Figure 13. Communicating Through AIM Instant Messenger
Email To communicate with the Service Gateway PC’s Email account: Communications 1. Open the Service Gateway PC's Email, go to the inbox and delete its contents before every communication session. This ensures that only commands from this session are sent to the Panel. 2. Close the Service Gateway PC's Email inbox. 3. From the remote device, log into its Email account. 4. Create a new Email addressed to the Service Gateway PC. Note: Be sure to remove all automatic signatures from your Email message and leave the subject blank. They can cause confusion if sent to the Panel.
Continued on next page
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Service Gateway 4190-9816
Communicating Remotely with the Panel (Continued) Email Communications
5. If the Service Gateway has a Gateway password configured, start the first message with gatepass ***** (the asterisks represent your password that must be preceded by a blank space).Subsequent messages will not require the Gatepass. 6. Enter the Panel command in the body of the Email. Create a new Email message for each command. 7. Send the Email to the Panel. Note: Email communications require processing time to arrive and then to receive the Panel’s response and may not be as quick as communicating with Instant messaging.
Figure 14. Communicating through Email
SMS Communications
Since the Service Gateway uses Emails to communicate, text messages need to be forwarded through an SMS to an Email gateway by your cellular phone service provider. Contact your service provider to be sure that this service is available. 1. Select the text message option on your cellular phone. 2. Start a new text message addressed to the Service Gateway Email account. Contact you cellular phone service provider if you are unsure how to send text message to an Email client or how to receive them from an Email client. 3. If the Service Gateway has a Gatepass configured, start the first message with the gatepass ***** (the asterisks represent your password that must be preceded by a blank space). Subsequent messages will not require the Gatepass. 4. Enter the Panel command in the text window. 5. Send the message to the Panel. Keep in mind that an text message may require some time to arrive and that the Panel’s response might not be instant.
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Appendix A. File Menu Item Description File Menu Items
.
Table 4. File Menu Description Menu Item New User Settings
Item Window Function
Clears the current settings and returns to the default settings. Note: If you want to create a new setting but save the one you are working on, be sure to save the file before clicking on "New User Settings".
Open User settings
Loads previously saved configurations.
Save User Settings
Saves all of the current settings and becomes the default setting until another User Setting is selected or settings are modified. File format is .xml.
Save User Settings As
Saves the current settings under a name of your choice in a chosen directory.
Save Log
Saves a copy of the log. The log is a record of all the communications between the user and the Panel, as can be seen in the program's terminal window. The log will automatically be appended in the same directory as the last log that was saved.
Save Log As
Saves the log with a new file name and in the directory of your choice. Figure 15. File Drop Down Menu
Export Event Log
Note: This option is only available to certain Panels, see the Settings\Options menu.
Creates an exclusive log that lists only the events selected in the Panel Filtering selection option found in the Settings\Options menu. • Direction • Date • Time • Point Name • Custom Label • Status • Sound File Example: Direction;Date;time;Point Name;Custom Label;Status;Sound File TRANSMIT;04-JAN-97;02:40:37 am;M1-1;M1-1;FIRE ALARM; TRANSMIT;04-JAN-97;02:40:45 am;M1-1;M1-1;FIRE ALARM ACKED;AT MAIN PANEL; TRANSMIT;N/A;N/A;N/A;SYSTEM RESET IN PROGRESS; TRANSMIT;04-JAN-97;02:40:52 am;1-0-9;CARD 1, SYSTEM POWER SUPPLY;TROUBLE;
The log will automatically be appended in the same directory as the last Event log that was saved.
Exit
Exits the program. Be sure that all desired User Settings are saved before exiting the program. IMPORTANT: The Service Gateway may modify the setting for the terminal flags. In order to restore the terminal flags to their original setting, the Service Gateway should be stopped prior to disconnecting from the panel.
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Appendix A. File Menu Item Description (Continued) Settings Menu Items Table 5. Settings Menu Description Menu Item
Shortcuts
Item Window Function
Creates and edits command shortcuts. See page 14 for more information.
Panel Connection Sets up the Panel connections. See page Setup 7 for more information Options
Allows you to configure the Application by entering the Service Gateway account information. See page 10 for more information. Figure 16. Settings Drop-Down Menu
Options Menu Items Table 6, Options Menu Description Menu Item
Item Window Function
Security Options
Allows the selection of a password to lock access to the Service Gateway user interface screen at the PC. See page 13 for more information.
Lock Application
Manually locks the application if a password has been previously set. See page 13 for more information.
Figure 17. Options Drop Down Menu
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579-967 Rev. A
