Member Sa)sfac)on Survey -‐ 2013 100%
3
0
8 3
90%
4 8
2 2
1
3 5
6 14
11
3 3
7 8
17
22 2
23
28 26
34
47
80%
11
9 33 39
42
41
47
70 81
70% 7
5
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
80
59
97 60% 69
62 50%
109
122 59
107 100
40%
134
135 1 Not SaQsfied
30%
2 105
20%
3 4 5 Very SaQsfied
10%
0%
100
18
200
Advisory Bibliotemps Delivery
116 Document Delivery
14
155
MassCat Mediated ILL
188
109
121
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
192
118
120
69
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 1
100%
0
0
0
0
BOSTON -‐ Member Sa)sfac)on Survey -‐ 2013 0
0
0
0
0
0
1 1
90%
1 1
2
1
80%
2
3
4
4
70%
2
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
1 2
1 3 8
60%
7
4 50%
1 6 6 8
40%
4
30%
Not SaQsfied 7
20%
2 7
3 7
Very SaQsfied
10%
0%
4
4
1
7
7
Advisory
Bibliotemps
Delivery
Document Delivery
0
4
MassCat Mediated ILL
9
3
3
Online Content
Purchasing Coop
Summer Library Progam
Member Satisfaction Survey 2013
8
4
4
2
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 2
100%
1 1
0
0 1
0
CENTRAL -‐ Member Sa)sfac)on Survey -‐ 2013
0
1
0 1
0
2 2
3
1 1
0 1
0
1
5
4
2
90%
0 1
5 9
7
6
10
5
80%
8
8
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
10 14
70%
1 16
60%
15
17 10
50%
13
22 17
40%
26
Not SaQsfied
30% 22
2 3
20%
4 Very SaQsfied
10%
0%
21
4
39
15
Advisory
Bibliotemps
Delivery
Document Delivery
2
29
MassCat Mediated ILL
36
17
29
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
34
24
22
14
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 3
100%
0
0
0
1 5
90%
NORTHEAST -‐ Member Sa)sfac)on Survey -‐ 2013 1
0
0 1
0
1 3
3
3
1
4
6
3
5
2
7
1 1
2
6 8
7
1
80%
7 70%
10
9
11 19
18
11
60%
50%
9
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
23
11
21 16
12 3 2
40%
17 30
22 Not SaQsfied
30%
2 23
20%
3 4 Very SaQsfied
10%
0%
18
3
40
30
Advisory
Bibliotemps
Delivery
Document Delivery
2
31
MassCat Mediated ILL
40
16
23
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
38
21
23
13
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 4
100%
0 1
0
METROWEST -‐ Member Sa)sfac)on Survey -‐ 2013 1
2 2
90%
2
2
1
2
4
7
3 2
3 6
3 4
4 4
80%
4
6
8
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
4 10
70%
7
1
13
60%
6
9 12
16
9
18 50%
13
8
17 11
40%
7 18
Not SaQsfied
30% 15
2 3
20%
4 Very SaQsfied
10%
0%
10
4
25
20
Advisory
Bibliotemps
Delivery
Document Delivery
2
24
MassCat Mediated ILL
38
19
13
Online Content
Purchasing Coop
Summer Library Progam
Member Satisfaction Survey 2013
29
25
22
13
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 5
100%
1
0
3
SOUTHEASTERN -‐ Member Sa)sfac)on Survey -‐ 2013 1 2
1 1
0
1 1
2
0 1
1 1
2
3
3
2
4
5
90%
2
8
6 11
80%
11
13
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
15 12
70%
16 14
21
20 2
60%
16
23
12
50%
20
22
24
25 13
40%
25
2
22 Not SaQsfied
27
30% 32
2
20%
14
3 4 Very SaQsfied
10%
0%
21
1
50
29
Advisory
Bibliotemps
Delivery
Document Delivery
3
36
MassCat Mediated ILL
39
24
27
Online Content
Purchasing Coop
Summer Library Progam
Member Satisfaction Survey 2013
42
20
23
13
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 6
100%
0
0
3
1
0
WESTERN -‐ Member Sa)sfac)on Survey -‐ 2013
0
0
0
2
2
4
5 4
90%
1 2
1 3
4
1
2
3
5 7
6 7
1 11
2
80%
13
9
16
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
11
11
18
70% 24 60%
50%
18
2 28
13
24 24
17
31
16
40%
33 32
30%
35
Not SaQsfied 2
20%
24
3 4 Very SaQsfied
10%
0%
26
5
39
15
Advisory
Bibliotemps
Delivery
Document Delivery
5
31
MassCat Mediated ILL
26
30
26
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
41
24
26
14
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 7
100%
0
0
0 1
0
ACADEMIC -‐ Member Sa)sfac)on Survey -‐ 2013 0
0
0
1
1
2
0 2
1
0 1
2 90%
0
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
5
5 1
5
6
80%
10 4
4 70%
9
1
15
13
6
60%
16
2
50%
40%
1
9
14
16
5
8
1
15
15 Not SaQsfied
30%
2 3
20% 17
Very SaQsfied
10%
0%
4
6
3
31
10
Advisory
Bibliotemps
Delivery
Document Delivery
1
10
MassCat Mediated ILL
26
6
1
Online Content
Purchasing Coop
Summer Library Progam
Member Satisfaction Survey 2013
20
14
15
7
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 8
100%
2
0
7 2
90%
3 6
0 2
0
PUBLIC -‐ Member Sa)sfac)on Survey -‐ 2013 2
2 4
10
8
3 3
5 4
7
7
12
21 14
16
20 23
22
25
25
33
80% 31
29 4
70%
2
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
44
39 44
42
74 60% 42 50%
61
72
41 86
70
40% 75 93
30%
87
Not SaQsfied 2
20%
60
3 4 Very SaQsfied
10%
0%
74
13
146
80
Advisory
Bibliotemps
Delivery
Document Delivery
4
124
MassCat Mediated ILL
95
64
107
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
115
67
68
37
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 9
100%
SCHOOL -‐ Member Sa)sfac)on Survey -‐ 2013
0 1
1
1
1 1 1
1
1
0
2 3
90%
1
1 1
3
1 5
1
7
7
3
3 80%
6
13
5
6
1
4
70%
3
2 60%
9
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
11
14 15
13
5 6
18
7 50% 18
21
40%
30%
21
Not SaQsfied 2 3
20%
4 Very SaQsfied
10%
0%
17
0
14
16
Advisory
Bibliotemps
Delivery
Document Delivery
6
13
MassCat Mediated ILL
57
33
8
Online Content
Purchasing Coop
Summer Library Progam
Member Satisfaction Survey 2013
44
30
31
19
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 10
100%
0
SPECIAL -‐ Member Sa)sfac)on Survey -‐ 2013
0
0
0
0
0
0
0
0
1
1
1
0 1
1
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
1
90%
1
80%
5
2
5
70%
4 6
60%
4
7 9
2 3
50% 4
5
7
4
2
40%
1
5 30%
3
Not SaQsfied 2 7
20%
2
3 9
6
Very SaQsfied
10%
0%
4
3
0
4
8
Advisory
Bibliotemps
Delivery
Document Delivery
2
4
MassCat Mediated ILL
8
1
1
Online Content
Purchasing Coop
Summer Library Program
Member Satisfaction Survey 2013
9
4
3
3
Training & Training & Training & Training & Prof. Dev. Prof. Dev. Prof. Dev. Prof. Dev. (quality) (frequency) (variety) (locaQon) 11
Member Importance Survey -‐ 2013 100% 21 9
25 90%
10 7 34 42
20
24 27
19
50 80%
38 64
32
97
65
111 40
71 41
60%
95
79
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
38
62
70%
35
5 12
104
53 57
50%
73 65
98 40%
79
93
72 Not Important
30%
2
67
50
3
20%
4 45
10%
0%
Very Important
145
35
325
143
70
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
178
273
184
158
248
Mediated ILL Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
12
BOSTON -‐ Member Importance Survey -‐ 2013 100%
1
1 2
1
2
90%
2
3 3
3
4
80%
0
2
5 3
70%
3
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
1 2
4
4
5
6 1 60%
6
4 4
50%
4
7
3
5 40%
7 5
30%
2 Not Important
3
3 2
2
5 2
20%
3
4
4 Very Important
10%
0%
6
5
11
12
3
5
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
16
5
3
14
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
13
CENTRAL -‐ Member Importance Survey -‐ 2013 100% 3
1
1
2
2 5
90%
5
4
5
2 5
5 4
4 80%
70%
4
14
10
9 16
12
11
4 1
6
14
12 60%
10
6
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
5 9
50%
10
17 16
40% 14 30%
13
Not Important
11
2 3
6
20%
4
8
Very Important
10%
0%
26
7
53
17
9
27
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
46
28
28
40
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
14
METROWEST -‐ Member Importance Survey -‐ 2013 100%
2
5 90%
7
4
4
7 4 4
6
6
6
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
12
80%
70%
1
2
14
5
11 20
9 5
19
7
12
7
14
60% 7 7
6
50% 17
14
14
12 7
40% 6 30%
Not Important
13
2
10 12
3
20%
4
11
6
Very Important
10%
0%
13
8
37
26
8
23
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
46
28
15
40
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
15
NORTHEASTERN -‐ Member Importance Survey -‐ 2013 100%
3 5 1
90%
0 2
1 3 7
4
8
3
8
4 8 9
3 14
5
5
9
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
80% 10
13 19
8
70%
8 12
60%
21
19
12 13
17
50% 18 21
40%
16
15
20 10
30%
Not Important
9
2 3
20%
4 Very Important
10%
0%
12 27
4
63
29
21
35
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
56
35
30
45
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
16
SOUTHEASTERN -‐ Member Importance Survey -‐ 2013 100%
4
5 2 3
90%
4 8
7
9
5
10
6 14
8
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
4
80%
6 15
70%
16
25
29 60%
6
8
3 12
2
19
10
11 23
25 16
12
50%
13
17
40% 22
13
27
Not Important
30%
2 9
3
20%
4
15
Very Important
10%
0%
32
8 2
80
44
15
54
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
60
45
41
57
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
17
WESTERN -‐ Member Importance Survey -‐ 2013 1
100% 6
1
5 3
90%
6
8
5 12 12
80%
13
15
24
22
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
9
19
15 9
10 28
60%
21
14
18 50%
8
7
8
70%
0
2
20
15
12
18 40% 26
15 Not Important
30%
2
17 20%
15
3
10
4
9
Very Important
10%
0%
41
9
81
15
14
34
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
49
43
41
52
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
18
ACADEMIC -‐ Member Importance Survey -‐ 2013 100%
1
2
2
3
2 4
90%
3 8
9
5 9
80%
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
11
2 7
11 70% 13
10
9
11
60%
9
17 5
50% 4 40%
9
13
17
10
4
14
23
Not Important
30% 8 20%
5
2
8
3
11 8
4
4
6
Very Important
10%
2 1
0%
9
7
44
17
5
9
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
39
9
1
24
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
19
PUBLIC -‐ Member Importance Survey -‐ 2013 100%
90%
2 6
6
3 11
5 5
5 10
18
20
6
2 6
13 19
25 41
80%
26
24 49
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
42
60 70%
60
52 67
44 60%
53
39
54
45
56 50
50% 59
69
40%
Not Important
30%
2
40 35
20%
3 4
0%
Very Important
30
10%
110
19
240
89
42
142
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
163
133
139
157
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
20
SCHOOL -‐ Member Importance Survey -‐ 2013 0 1
100%
0 2
4 90%
4
8 11 7
80%
70%
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
16 14
16
9
7 16
25
23
24
60% 7 12
50% 18
9
11
9
10
36 7
40%
11 15
30% 16
8
Not Important 13
13 7
20%
7
2 3
5
4
6
Very Important
10%
0%
4 18
4
26
24
13
12
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
54
31
11
46
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
21
SPECIAL -‐ Member Importance Survey -‐ 2013
0
100% 2 90%
3
2
3 4
4
80% 5 70%
2
4
3
2
4
1
4 4
5
2 3
60% 3
4
5
50%
5
1 3
3 40%
3 1
1 11
Not Important
30% 10
2
6 20% 8
3
1
2
4
0 3
Very Important
10%
0%
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
3
3
6
10
9
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
8
11
3
2
14
Mediated ILL Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Importance Survey 2013
22
Member Familiarity with Services -‐ 2013 100%
25
34
47
27
90%
66 91
38
80%
97
101
103
67
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
48
47
69
66 64
85 60%
50
55
116 70%
8 7
9
104
101
89
83
124
68 50%
90
94
92 40%
90
95
83 121
30%
Not Familiar
90
2
102 20%
3
87
97
4 Very Familiar
10%
0%
109
74
285
125
80
163
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
273
148
196
277
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
23
BOSTON -‐ Member Familiarity with Services -‐ 2013 0
100%
0
0
1
1 All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
3
90% 4
4 5 5
80% 7
4
6 8
70%
60%
4
9
4
7 8
11
3
6 2
6
50% 4 40%
6
9
8
5
8 7 3
30%
6
Not Familiar
3
2
5
20%
3
3
4 7
4
10%
0%
7
Very Familiar
9
3
5
11
8
2
3
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
15
2
5
14
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
24
CENTRAL -‐ Member Familiarity with Services -‐ 2013 0
100%
3 1
6
4 7
8
90%
0
7
7
6 13
80% 12
15
9
6 9
18 12
70%
9
10
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
6 16
9
10
9 60% 15
19
15
10
50%
16
16 40%
16 15
30%
21
Not Familiar
15 16
2
16
3
20% 16
4 Very Familiar
10%
0%
20
23
48
15
10
18
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
38
22
35
47
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
25
METROWEST -‐ Member Familiarity with Services -‐ 2013 100%
2
3 1
90%
10
6 14
80%
7
15
3 10
11
5
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
7
19 70%
10
21
23
7
11
4
15 13
60% 16 50%
8 13
10
13
20
16
40%
30%
17
11 12
17
17 Not Familiar
18
17
21
2 3
20%
15 13
4
13
Very Familiar
10%
0%
9
8
37
20
11
21
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
47
26
18
47
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
26
NORTHEASTERN -‐ Member Familiarity with Services -‐ 2013 1 2
100%
3 1
6 4
90% 13 80%
7
5
3 11
70%
60%
14
11
16
11 9
11
13 9
50%
12
11
21
14
11
14
40%
9
20
22
17
13
15 19
8
12
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
17
15 23
22
18
Not Familiar
30%
2 3
20%
25
4 Very Familiar
10%
0%
27
14
54
32
27
37
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
59
28
36
52
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
27
SOUTHEASTERN -‐ Member Familiarity with Services -‐ 2013 2
100%
5
5
5
3 1 9
9 9
90% 9 80%
17
19
11
24
10 15
13
29
10
35
70%
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
15
16 21 20
60%
21 22
29 15
23
38
23
50% 22
16 40% 30
21 30% 22
Not Familiar
28
23
2 3
20%
4
15
0%
Very Familiar
21
10%
28
9
71
37
15
47
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
64
37
59
59
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
28
WESTERN -‐ Member Familiarity with Services -‐ 2013 100% 5
9
6
90%
12 18
8
20
80%
70%
15
14
21 16
28
0 1
3
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
9
29
14
13
17
18
14 26
60% 17
20
21 31
50%
15
19
25
20
40%
15 19
24
22
19
Not Familiar
30%
2 22
3
20% 18
18
16
4 Very Familiar
10%
0%
22
15
64
13
15
37
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
50
33
43
58
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
29
ACADEMIC -‐ Member Familiarity with Services -‐ 2013 1
100%
1 1
2 90%
4
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
5 10
80%
1 1
10 10
12
17 9
70%
60%
15 18
9
15
13 11
12
23
9 11 50%
13
13
14 17 14
40% 12
16 13
30%
Not Familiar
14
2 15 20%
10%
0%
7
9
15
14
3
12
4 5
6
13
40
18
10
11
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
38
10
6
Very Familiar
31
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
30
PUBLIC -‐ Member Familiarity with Services -‐ 2013 100%
4
8 9 14
90% 50 80%
32
54 64
70 34
20
20
26
38
36
15
29
28
7 6 22
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
55
70%
40 44
60%
50%
77
50 55
67
67
59
79
55 61 50
40%
56 79 30%
Not Familiar
60
61
2 3
20%
63
56
4 Very Familiar
10%
0%
83
48
203
77
42
124
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
144
91
157
175
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
31
SCHOOL -‐ Member Familiarity with Services -‐ 2013 100%
2 1 2
0
5 9
5
90%
13 80%
19
17
19
15
27
70%
18 15
23
19
19 16
50% 19 40%
9
29
60%
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
12
19
47 14
18
6
16 11
Not Familiar
17
30%
9 16
20
20%
10
14
2 3
6
4
19
Very Familiar
10%
0%
11 11
5
27
15
17
15
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
75
37
21
52
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
32
SPECIAL -‐ Member Familiarity with Services -‐ 2013 0
100%
0
1 1
2
3
90%
2
3
1
4
5
80%
6
All vvalues All alues aare re actual actual n number umber of of rrespondents espondents at at tthat hat level level to to that c ategory. that category.
1
7 5
70% 5 60%
5
7
9 1
4
5
9
2
8
3 50%
2
7
5
4
40%
5
6
5
5 4 Not Familiar
3
30%
2
4 20%
4
3
8
4 Very Familiar
10%
0%
4
5
8
13
10
9
Advisory
Bibliotemps
Delivery
Document Delivery
MassCat
Mediated ILL
12
6
7
14
Online Content Purchasing Coop Summer Library Training & Prof. Progam Dev.
Member Familiarity with Services 2013
33
