May/June 2017 QUESTION 1 FORMULATE YOUR OWN DEFINITION ON POLIC, BASED ON THE ASPECTS YOU HAVE STUDIED. • • • • • • •
Declaration of the intention to do something By specified institutions of functionaries Public managers and political office-bearers They will convert needs of the community into objectives that must be pursued by public institutions. It is what governments choose to do or not to do. There have to be a goal, objective or purpose. The allocation of sources.
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QUESTION 2 TO IMPROVE SERVICE DELIVERY, THE BATHO PELE PRINCIPLES WAS RELEASED IN 1997. IT CONTAINS EIGHT PRINCIPLES THAT HAVE TO BE IMPLEMENTED BY THE PUBLIC SECTOR. 2.1 NAME THE EIGHT PRINCIPLES HOW EACH PRINCIPLE CAN BE APPLIED WITHIN THE POLICING ENVIRONMENT. BATHO PELE PRINCIPLES Consultation: the public has the right to be given a choice about the services that they are offered.They should also be consulted about the level and quality of public services that they receive. Through what methods can the public be consulted? Citizens can be consulted through the following:– Customer surveys – Campaigns – Izimbizo – Workshops Students you must be able to provide an example from your own law enforcement environment of how each principle should be applied. If you are in the South African Police Service it can be done through an awareness campaign. For example to address a problem of drug abuse in the community.
Service standards: the public should be informed of the level and quality of public services they will receive so that they are aware of what to expect. Through what methods can the public be consulted? Service charters Strategic plans Booklets with standards Service level agreements If you are working for the state at a government hospital. A booklet of the services that for example the local clinic offers for pregnant woman can be distributed.
Access: the public should have all equal access to the services they are entitled to. Citizens should be treated with courtesy and consideration e.g. tools, measurements & systems put in place to effect customer care - customer care units & staff. Improved service delivery to physically, socially and culturally disadvantaged persons (including infrastructure. Information: the public should receive accurate information about the public services they are entitled to. If you are employed at the traffic department and a person with a hearing disability attend your office for a payment such a person must be assisted by a person who can communicate with sign language.
Value for money Public services should be provided economically and efficiently in order to give citizens the best possible value for money e.g. •the use of expenditure controls, •improved internal controls (e.g. private use of phones, budget reviews) •Costs per unit of services delivered
Redress • Establish a mechanism for recording any public dissatisfaction, e.g. toll-free number, suggestion boxes & customer satisfaction questionnaires • Each Unit must have a complaints handling system in place • Staff must be trained to handle complaints fast & efficiently
Openness & Transparency • Citizens should be told how departments are run, how much they cost and who is in charge • The Citizen should know who the Head of the Unit is • The management must be transparent and open to all staff members, e.g. appointment circulars • Regular staff meetings with Management must be encouraged
Ensuring Courtesy Citizens should be treated with courtesy and consideration e.g. tools, measurements & systems put in place to effect customer care - customer care units & staff (page 51)
QUESTION 3 3.1 PERSONNEL OF A POLICING INSTITUTE SHOULD WORK TOGETHER IN ORDER TO PROVIDE A MORE EFFECTIVE SERVICE TO THE COMMUNITY IT SERVES. EXPLAIN THE MEANING OF THE FOLLOWING STRATEGIES TO PROVIDE AN EFFECTIVE SERVICE. 3.1.1 Proactive policing • • •
Crime prevention Patrols-visible policing Establishment of a service centre where the public can have access to the police station
3.1.2 Reactive policing • •
Investigation of crime Other investigative services such as intelligence gathering
(page 42) Proactive policing Crime and crime-related problems are anticipated. The desire or opportunity for a person to commit crime is eliminated.
Reactive policing Attending to, dealing with, or investigating complaints, emergency calls, offences or alleged offences, and bringing the perpetrators to justice.
(Page 46)
3.2 What should be done to ensure effective and efficient service delivery? • • • •
Police officials should have a clear understanding of what is meant by service delivery and client satisfaction. Output must be quantified and performance measured Client needs must be assessed All resources must the be allocated
(page 46) 3.3 Community policing requires police officials to be career generalists rather than specialists. 3.3.1 Name any four of these activities • • • • •
Crime prevention patrols Providing assistance to victims Identifying problems Resolving conflict Crime investigation
(Page 83)
QUESTION 4 4.1 The SAPS adopted a community policing style in 1990. Name four reasons why SAPS introduced a community policing style. • • • •
Meet safety and security needs of all people Fundamental transformation is important SAPS should adopt a consultative approach for safety and security needs SAPS must be accessible, acceptable, efficient and effective
4.2 Name the Act that guides police officials in SA. The South African Police Service Act 68 of 1995 4.3 Name the Act that guides traffic official in SA. National Traffic Act 93/1996 QUESTION 5 Page 78 QUESTION 6 Give the definition of community policing.
Community policing gives guidance to police management through the establishment of police-community partnerships. It is seen as a pro-active approach (before crime is committed). It addresses the objectives of SAPS are: • • • •
To prevent crime Maintain public order To protect and secure RSA citizens property Uphold and enforce the law
These objectives of SAPS can only be achieved with active partnerships between SAPS, government institutions and individual citizens.
