KISHORE JOHN SELF DRIVEN | COMMITTED | CREATIVE | VERSATILE
[email protected] | +91 9920209890 ~Senior Management Professional~ Management professional with a career span of 16 years of experience in Spearheading Information Technology. Preferred Location: Mumbai – Pune – Bangalore- Any location. PROFILE SUMMARY Competent professional with 16 years of commendable experience spearheading IT Infrastructure management,
Infrastructure architecture design, ERP Implementation, Application, Web-portal development, Product evaluation, Program, Project, Asset, Vendor, Procurement and Helpdesk Management. Proficient in end- to-end delivery management for a portfolio of projects experience in managing IT projects, achieved impressive success in managing multiple stakeholders throughout the IT project lifecycle managing priorities (time/budget/cost and resources) to attain delivery excellence. Expert in aligning IT requirements as per business need, analyse business operation, processes, workflows and assessing their efficacy relating to business plans, operational goals and suggesting re-engineering, process improvements and simplification solutions. Completed various New/Revamp of IT projects related to IT Infrastructure & ERP Implementation from Scratch across PAN India for Shipping, Logistics (3PL), CFS/ICD, Real Estate, KPO/BPO/EL and Manufacturing Industries. Expert in implementing, managing IT Governance, Security, DR, BCP & Helpdesk policies. Manage companies Operational Technology that includes Lease & MPLS lines, Cloud computing , AD, WSUS, VPNs, Firewalls, Managed switches/Network devices , VLAN, Anti-virus severs, DLP, Backup servers, VMware ESXi, SAN & NAS storage, Avaya IP 500, Call recording software’s, UPS, GPS trackers, IP Cameras, VC, Line printers, Data centres, Telecommunication devices, Assets Management & ensure IT Compliances. Formulated IT Policies, created SOP, and deploy ITIL best practices to devise the implementation of organizational strategies; ERP Knowledge namely WebXpress(TMS),CFSMag (ICD/CFS), HR,(Time & attendance) Warehouse Management systems, Zoho CRM,QAD (Manufacturing), Zendesk (Helpdesk) Shipsmart & Amos (Purchase & PMS), Far-vision,(Real estate) Web-portal development, EDI integration with SAP, ICD Customs & Port terminal software’s. Nurtured business relationships with vendors and developed cost-efficient contracts. Collaborated with consultants and ramped up wide IT projects thereby improving efficiency of existing processes. Possess excellent interpersonal, analytical, negotiation, problem-solving, Training, presentation and leadership skills with proven capability in planning & managing resource. Possess business operation knowledge with Shipping, Logistics (3PL), CFS/ICD, Real Estate, BPO/KPO/EL and Manufacturing domain.
AREA OF EXPERTISE IT Infrastructure Management
Business Solution
Vendor Management
ERP Management
Budgeting & Cost Control
Client Relationship Management
Project Management
IT Strategy Planning
Team Management & Leadership
Mike Computers
2002-2004 2004-2006
IGATE- IMS Site - Mercator lines Ltd
2006-2007
NNTechnologies, (3i-Infotech & MercatorLines Ltd)
International Training& Development Pvt Ltd.
BW Maritime Pte. Ltd.
2007-2008
Mercator Lines Ltd
2008-2013
2013 -2015
KSH Distriparks Pvt. Ltd (KSH Group)
2015-2016
2016-2018
KSH Logistics Pvt. Ltd (KSH Group)
KSH LOGISTICS PVT.LTD, (KSH GROUP) PUNE (MAY 2016 TO MARCH 2018) Head of Information Technology – Reporting: COO / DIRECTOR
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Spearheading IT Infrastructure, ERP implementation & application support for (CFS/ICD, Logistics & Manufacturing) domain for KSH Group companies. Managing ERPs for KSH Group companies : Webxpress & WMS for KSH Logistics, CFS Mag for KSH Distriparks Pvt Ltd , Time lab (HR ERP) for KSH Group companies & also several other in-house customized ERPs. Responsible for handling KSH Group ERPs any changes, new development, automation, integration, patch release, UAT & database management and also design MIS & BI as per companies’ requirement. Understanding business operations, mapping requirements and design information architecture with full responsibility. Presenting technical presentations to top management to justify IT investments, creating effective short term & long term IT roadmap. Coordinating with management team & end users to provide strategic lead on the technology, assessing and prioritizing development process; identifying opportunities and ensuring a pro-active and innovative approach towards work in relation with company vision. Enforce strict IT Governance, Security, DR, BCP & Helpdesk policies. Manage KSH Group companies Operational Technology that includes Lease & MPLS lines, cloud computing, VPNs, Firewalls, Switches/Network devices, Anti-virus severs, Backup servers, VM Servers, Data centres, Telecommunication devices, Assure uptime of in-house hosted ERPs, Assets Management & to ensure IT Hardware & Software Compliances. Managing the entire IT operations, implementing technology to support business requirements and ensuring completion of multi-location projects within time, quality and cost. Directing technical team with clear structure and processes for the department; ensuring security across all systems and software services. Collaborating with cross-functional departments within organization to ensure maximum return on IT spend; supervising design and deployment of corporate information systems. Conducting research for new technology negotiating & preparing NDA with consultants and conducting feasibility testing for IT roll-outs for Software’s & Hardware’s. Managing contracts and dealing with external vendors/consultants, service providers, institution and government agencies. Responsible for managing IT Budget (CAPEX & OPEX) for KSH Group companies.
Notable Highlights Designed , optimized and upgraded IT Infrastructure and rolled –out cost effective IT infrastructure for KSH International Pvt. Ltd(Manufacturing unit) for 2 sites (Chakan & Taloja) which includes implementation of New servers , VMware’s, Structured cablings, server room upgrades, VERITAS Backup , Symantec antivirus (DLP) & Firewalls policies, Implemented DR Strategy & IT Policies. Implemented ITGS as per PWC audit requirement.
Deployed cost effective GPS tracking system for 160 fleets and integrated with WebXpress ERP, installed cost effective IP cameras for complete ICD(Yard) and Warehouse, Auto reports integration for(IGM & EGM) with icegate system(Customs), CFS Mag ERP modules deployed , SOLA , DPD & Yard management. Developed customer Web-portal for container tracking, developed & deployed warehouse Web portal for barcode reading, put way, label & MRP printing as per client lean management requirements. (Client ERP SAP). Successfully implemented online Leave & Attendance ERP System for PAN INDIA. Rolled –out TMS module to capture vehicle GRN, maintenance & expenses and also initiated migration of finance module to WebXpress. Successfully rolled out GST modules in all our ERP’s for KSH Group (Logistics & ICD). Designed and proposed some of the components for digital warehouse. Centralized all data entries, scattered information and implemented best practices & process. Evaluated new WMS ERP as per business strategy requirement (Migration & new roll-out).
ITAD PVT LTD., PUNE (JUNE 2015 TO MAY 2016) SR.MANAGER IT – Reporting: COO
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Key Profile: Managing IT operation for India & Australia, Accountable for delivery of all technology related projects & IT Infrastructure support. Make decisions on short and long term uses of technology, Lead and manage technical team with clear Structure and processes for the department, Manage development plans, business proposals, and budgets. Ensure security across all of the client's technical systems and software services, Manage and develop relationships with internal and external senior Stakeholders, vendors, out-sourced development. Responsible for managing the entire IT Infrastructure.
Notable Highlights: Revamped complete IT Infrastructure for ITAD Pvt Ltd, Implemented VMware EXSi, VLAN, Managed switches, Structured network, Tivoli Backup, AV servers, WSUS, Office 365, SAN/NAS Storages High availability Firewalls Avaya call recording software integration with IP Phones, Fine-tuned Firewall, AD & Avaya IP 500 policies. Designed, Governed & Handled the complete negotiation and procurements for the complete project. Streamlined & Implemented IT Policies, Helpdesk Procedures, Governance, backup policies & IT Strategy, in-line with ITAD Business strategy, Initiated eProcure development & ISO 27001 as per client and business requirement.
KSH DISTRIPARKS PVT LTD., PUNE (KSH GROUP) (SEP 2013 TO JUNE 2015) SR.MANAGER / MANAGER IT – Reporting: CFO/ DIRECTOR
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Key Profile: Spearheading IT for KSH Group companies - PAN Indian Location for CFS/ ICD, Warehousing, Logistics & Manufacturing Domain (Hardware ,Software & System Analyst), responsible for the development of the IT infrastructure strategy in close coordination with the Director, CFO and HOD in order to ensure the appropriate IT support to the business operations, Overseeing all aspects of IT Infrastructure that includes Software, Hardware, Networks, Data centre & storage facilities, Virtual & remote access, Application development support. Preparing & control annual IT budget, Responsible for PAN India IT purchases & payments. Implementing new technologies, visiting PAN India offices as and when required. Responsible for all Change, release, UAT testing for all ERP systems used by KSH Group. To assist business with implementation and upgrades, responsible for conducting due diligence and negotiation for ERP, further heading the complete project roll-outs in coordination with the stakeholders.
Notable Highlights: Optimized, Upgraded & Revamped IT Infrastructure from scratch; Designed and rolled-out WAN network , AD environment , Structural network & Firewalls , New data centres, Security devices , AV Servers , SAN/NAS Storages, Backups, DR Sites, Streamlined & Implemented IT Policies, Governance, and Helpdesk Procedures.
Understood KSH Group Business Operation and Centralized all Business application in one platform by successfully implemented ERPs like WebXpress , WMS, CFS Mag, HR , BI tools , Integration of EDI with client systems , automation of Management reports. End to end implementation of Transport management system modules include TMS & FMS. To stream line KSH Logistics 3PL & KSH Distriparks –ICD. Business, Evaluation & Finalization of Fravision ERP for KSH Infra.
BW MARITIME PTE. LTD., MUMBAI (SEP 2008 TO SEP 2013) ASSISTANT MANAGER IT - Reporting: IBO GM & IT GM (SINGAPORE)
=============================================================================================== Key Profile: Spearheading IT for Indian Branch Office, managing IT Infrastructure for BW Maritime Pte. Ltd. IBO, liaising with Global Centre’s in Singapore, Manila and Oslo office on daily IT functionalities and issue resolution. Responsible for managing IT Infrastructure that includes Servers, Switches, Firewalls, Routers, Administering of Lotus notes Email server, AD, Print server, VC, Data Centre and Backups. Preparing annual IT budget, conducting trend analysis of outages and developing solutions. Involved in IT infrastructure planning and designing & implementing solutions for business continuity, recommending initiatives to improve Efficiency of the overall IT infrastructure of the company, Travel on board vessels (Ship visit) to resolve IT issues. Plan & conduct Offshore PMS ERP training for officers/Seafarers.
Notable Highlights: Supervised projects for Data Centre Migration including migration of the entire IT-Infrastructure, implemented new server Terminals and thin clients for training Room, Successfully increased collaboration and reduced international Visits by suggesting cost effective VC equipment’s and implementing at IBO. Reduced cost by setting up training facility in India office by starting in house training for Shipsmart PM Module and trained approx. 150 top 4 officers. Worked with Singapore and Oslo office to resolve daily IT related issues; saved hardware & software cost by adopting Innovative approach and overseas visits / communication. Assisted Singapore based IT Manager in the introduction of Lotus Notes 8.5 in Indian branch office
MERCATOR LINES LTD., MUMBAI (SEP 2007 TO SEP 2008) EXECUTIVE IT (IT In-charge for 3.5 Years) – Reporting: GM ====================================================================================================== Key Profile: Spearheading IT for Mercator Lines Ltd. and Vector Shipping Services Pvt. Ltd., steered daily IT infrastructure Operations, Led a team of Engineers and managing the entire IT infrastructure, Managed Application servers (AD, DNS, DHCP, Print, File, FTP, Web, MS Exchange, NAS, Backup, Antivirus.) Including Switches, Routers, Firewalls, MPLS, Lease Line and IP Telephony. Appointed vendors in terms, audited IT & Telecommunication systems and software. Responsible for all IT purchases that includes hardware & software for office and ships. Managed IT budgets, AMC & FM services and managed the Ship IT Infrastructure.
Notable Highlights: Rolled out MS Exchange Server 2003 and Outlook 2007 client; setup new servers, migrated AD users and decommissioned the legacy servers, Designed and implemented DC, VC, VoIP, DR sites, Firewalls, Security devices, Storage, Hosted ERP Software and Email Servers, Assets management, Software licence compliance, Implemented Thin clients for use of PMS onboard our ships, Contributed in reducing IT & Telecommunication onshore and offshore.
Single-handedly designed the complete IT Infrastructure of 3 offices from scratch.
IGATE-INFRASTRUCTURE MANAGEMENT SERVICES, MUMBAI (JUN 2006 TO SEP 2007) SR. CUSTOMER SUPPORT ENGINEER (Site Mercator Lines) – Reporting: GM ============================================================================================================ Key Profile: Spearheading IT for Mercator Lines Ltd. Responsible for managing IT Infrastructure for 3 locations.
Notable Highlights: Stream lined the IT infrastructure, implemented MS Exchange Server 2003, Instrumental in the Successful roll-out of PMS ERP.
NN TECHNOLOGIES, MUMBAI (AUG 2004 TO JUN 2006) FMS ENGINEER (Site ICICI Lombard & Mercator Lines) – Reporting: IT HEAD/ GM ====================================================================================================
Key Profile: Site In-charge for 3i Infotech Branch Offices, Responsible for managing IT Infrastructure & ERP Application Support for ICIC Lombard 3sites. ===================== ================================================================================ MIKE COMPUTERS, MUMBAI (JULY 2002 TO AUG 2004) HARDWARE & NETWORK ENGINEER. SK COMPUTERS, MUMBAI
(APR 2001 TO NOV 2001) HARDWARE ENGINEER.
AVI INFOTECH, MUMBAI
(DEC 2000 TO APR 2001) HARDWARE ENGINEER.
TECHNICAL SKILLS MS Exchange Server 03, 07, Lotus Domino Server 8.5 Zimbra (Email servers),AD, DNS, DHCP ,WSUS, Hyper-V, Print File Servers, Symantec, MacAfee, Quick heal (Antivirus servers), IBM Tivoli, VERITAS Backup, ERP Implementation (WebXpress, CFS Mag), Web portal Application/Software development.
Sonic WALL, Cisco, Fort iGATE, Cyberom (Firewalls), VLAN, VMWare EXSi, Helpdesk Tools, Deployment of Security Devices e.g. (IP CCTV, intrusion detection system ,Access Controllers), Cloud Technology, Windows Server 03,08,12,16, DR sites, Avaya IP Office 500, ITIL, Project Management. Office 365, MS Visio.
EDUCATIONAL / TECHNICAL QUALIFICATIONS
MBA (Operations), Institute of Technology and Management (ITM), Mumbai (2011) Bachelor of Commerce (Commerce), University of Mumbai, Mumbai (2003) Diploma in Hardware Engineering and Networking, Microbits, Mumbai (2000)
CERTIFICATIONS / COURSES ATTENDED
ISO27001 Lead Implementer. PRINCE2@ Practitioner Certified ITIL V3 Foundation Certified Microsoft Exchange Server 2003 Microsoft Certified Professional MCSE Certification Course, Karrox Technology Ltd. IBM Lotus Domino 8.5 Administration, Resemble Systems
PERSONAL PARTICULARS
Date of Birth: 8th December 1980 Languages Known: English, Hindi, Marathi and Tamil Hobbies: Social Service, Counselling, Playing soccer. Religion: Christian
Present Address: A-802, Aloma County , Irene Towers, New DP Road, Aundh, Pune. Contact No: +91 9920209890 Email:
[email protected]
