How soon to the next level? ASAP. JOB TITLE: Product Support Specialist (Payroll Division) JOB SUMMARY: Under the supervision of the Product Manager and taking direction from the VP of Payroll Operations, this full time position is responsible for supporting the client account managers and clients directly of ASAP Accounting & Payroll, Inc. The position will be based in the Denver office located in Capital Hill. DUTIES & RESPONSIBILITIES: Specific duties include, but are not limited to:
Implement, monitor and manage software configurations and processes related to the payroll/HR operations. Handle a high volume of customer issues while maintaining a high quality of customer service Clearly communicate problem, troubleshooting process, and solution to customers and staff, both verbally and in writing. Demonstrate advanced problem-solving skills to resolve complex customer inquiries. Accurate recording of information is critical along with an ability to follow proper verification procedures, workflows and routines. Provide clients with orientation and training via web-based training solutions and/or video recordings. Develop/Maintain FAQ's, knowledgebase and/or online support resources. Excellent grasp of computer software and ability to self-diagnose IT issues. Assistance with payroll operations reviewing assigned critical verifications. Data entry, data processing can be expected as a function of this position.
Goals and Objectives for this position: Become knowledgeable and comfortable with the software ASAP’s clients rely upon for their critical needs. Take ownership of customer requests and resolve in a timely, service driven manner Effectively work in a team environment, support coworkers when needed and ask for help when appropriate. Gain an early understanding of payroll/HR rules, laws, and regulations
Strengths & Attributes suggested for this position: Very diligent, punctual, and reliable in job performance. Ability to manage multiple tasks, self-motivate and maintain productivity without direct supervision. Ability to work in a fast paced and sometimes stressful environment. Patience and follow through with client requests and inquires. Customer service is professional and courteous in both written and telephone communications. Attention to detail is fundamental. Works for the team’s needs; performing duties each day in a complete manner, assisting in the little things to enhance the work place. EDUCATION/QUALIFICATIONS/EXPERIENCE Bachelor's degree or equivalent higher-level client management experience Experience in a client services or operations role COMPENSATION: Hourly Non-Exempt Position -- Benefits include paid vacation & sick leave; 75% employer paid group health and dental plans; employee funded AFLAC, 401K, & group vision insurance. Continuing Education programs & tuition support.
*Background check will be required prior to any employment offers. To apply please go to: www.businessasap.com/about/careers/
ASAP Accounting & Payroll, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, or physical or mental disability.
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