“The Logistics Enablers”
ISO 9001:2000 POLICIES AND PROCEDURES ORIENTATION
INTRODUCTION JLMI is committed to quality and achieving registration to ISO 9001:2000 - the International Standard for a Quality Management System (QMS). This presentation is designed to give you a basic understanding of ISO 9001:2000 and to introduce you to its requirements and your involvement. It will be only with your commitment and contribution to the company’s success that we will be able to deliver quality products and services.
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WHAT IS A QMS? ‘Quality’ is the ability to consistently produce a product or
service that satisfies your customers’ needs. It is the way your company directs and controls those business activities that are associated with quality. It consists of your organizational structure together with the planning, processes, resources, documents and records that you will use to improve the quality of your products and services. A globally recognized QMS framework. A common sense, documented system focusing upon consistency, reliability, and improving the way a business operates. A focus upon organizational processes, the customer, and improvement. IT DOES NOT TELL AN ORGANIZATION HOW TO OPERATE! Rev – 08/31/06
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ISO 9001:2000
Document What You Do… Do What You Document… Record the Results.
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BENEFITS OF REGISTRATION Demonstrates to customers that JLMI has a commitment to quality. Regular audits and assessments ensures that JLMI continually uses, monitors and improves processes. Registration improves business performance, reduces uncertainty and increases market opportunities.
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THE ISO 9001:2000 PROCESS APPROACH The ISO 9001:2000 standard was developed using the process approach model, which means that most processes within JLMI’s QMS are interconnected. Emphasizes: Understanding and meeting requirements. Need to consider processes in terms of added value. Obtaining results of process performance and effectiveness. Continued improvement of processes based on measurement.
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DOCUMENTATION
Documentation is a key element of an effective and conforming ISO 9001:2000 QMS. Documentation doesn’t mean paragraphs of tedious text and endless forms. The goal of documentation is to meet customer expectations on time and to achieve customer satisfaction.
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AUDITS
The purpose of an audit is to make sure that the QMS is operating as planned; i.e., an audit validates compliance. There are two (2) types of audits: Internal External
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HOW WILL YOU BE IMPACTED?
An ISO 9001:2000 - based QMS is only going to work with employee involvement and commitment. Once an ISO 9001:2000 - based QMS is implemented, it will become the way you operate day-to-day. In the long term, an ISO 9001:2000 - based QMS should eliminate problems before they even begin.
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HOW CAN YOU CONTRIBUTE?
Each JLMI employee contributes to the success of an ISO 9001:2000 based QMS by: Understanding the processes. Sharing the best practices company wide. Identifying training requirements. Communicating customer perceptions. Suggesting process improvements.
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WHAT TO DO NEXT
Know your Quality Policy. Be familiar with the documentation that applies to your work. Look for ways to contribute to JLMI’s goals. Promote your ISO 9001:2000 registration to your customers and suppliers. Take pride in working for a company that has achieved ISO 9001:2000 registration.
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JLMI’S QUALITY POLICY
Joint Logistics Managers, Inc. (JLMI) is committed in being a responsive team that is ready, willing and able to provide cost effective logistics support, management support and information management services that enhance emerging system challenges through the development and continual improvement of our QMS.
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SUMMARY OF CORE PROCEDURES Control of Documents
Origin and Approval Change Control Identification and Accessibility Control of External Documents
Control of Records
Identification Protection and Storage Retrieval Retention
Control of Non-Conforming Product/Service A “Non-Conformance” is something that does not meet the standard Formal procedure to address the follow on actions taken after identifying a non-conformance Can be initiated by an employee or a customer
Note: All ISO QMS forms and procedures are accessible through the JLMI Intranet. Rev – 08/31/06
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SUMMARY OF CORE PROCEDURES
Corrective and Preventive Action Used to correct situations adverse to quality and eliminate a potential nonconformance Formal procedure for tracking a corrective or preventive action to resolution Verifies the effectiveness of the corrective or preventive action Can be initiated by an employee or a customer
Internal Audit Regularly scheduled inspection to ensure the JLMI QMS is being implemented consistently Show how effective JLMI is at meeting stated quality objectives Identify areas of improvement
Note: All ISO QMS forms and procedures are accessible through the JLMI Intranet. Rev – 08/31/06
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SUMMARY OF FUNCTIONAL PROCEDURES Strategic Planning Ensures corporate wide awareness and linkage regarding Strategic Goals and Business Objectives Quality Objectives Performance Targets Progress according to business plans and goals
Business Development Places a summary framework around the Business Development procedure Incorporates all 7 phases of the Business Development procedure Integrates parts of the Proposal Generation procedure
Proposal Generation
Covers solicitations over $5M in value Details the Proposal Generation procedure already in existence Seeks to provide greater adherence to the written procedure Integrated into the Business Development procedure
Note: All ISO QMS forms and procedures are accessible through the JLMI Intranet. Rev – 08/31/06
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SUMMARY OF FUNCTIONAL PROCEDURES Human Resources Covers three areas Awareness – New and existing employee awareness of the JLMI QMS Competence – Ensures that personnel selected for a position match the required skill sets Training – Specifically covers required training that affects the quality of a product or service
Operations (Program Management)
Details all the activities required to manage a project Allows for customization where needed Integrated with the Information Technology procedure Details the JLMI Management Control System (MCS)
Note: All ISO QMS forms and procedures are accessible through the JLMI Intranet. Rev – 08/31/06
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SUMMARY OF FUNCTIONAL PROCEDURES
Purchasing (Sub-Contractor)
Selection – how we choose potential sub-contractors Evaluation – how we manage chosen sub-contractors Re-evaluation – performance threshold established up front Takes established contractual or customer driven restraints into account
Customer Satisfaction Evaluate customer perception of JLMI performance During the period of performance After the period of performance
Note: All ISO QMS forms and procedures are accessible through the JLMI Intranet. Rev – 08/31/06
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YOU AN MAKE A DIFFERENCE
Quality is Everyone’s Job! Quality must be integrated into the way we do business to achieve quality results.
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