MOBS Bangladesh Meeting of Brilliant Syche - IT Pro's Corner http://mobs-bd.org
ITILV3 Phase Mapping with System Center 2012 Author : Shuvro
ITILV3 Phase
ITILV3 Process
Leve l
System Center 2012
1st
Service Strategy
2nd
Strategy Generation Pro ces Financial Management ses
3
3 Service Portfolio Management
SCSM 1
Demand Management
SCOM 2
Service Design
Service Catalog Management Pro ces Service Level Management ses
SCSM 1 SCSM
SCOM
SCOM
SCVMM
SCOM
SCVMM
SCOM
SCDPM
SCCM
SCSM
1 Capacity Management 1 Availability Management 1 IT Service Continuity Management 1 Information Security Management
1/3
MOBS Bangladesh Meeting of Brilliant Syche - IT Pro's Corner http://mobs-bd.org
1 Supplier Management
SCSM + 3rd 2
Service Transition
Transition Planning and Support Pro ces Change Management ses
3 SCSM
SCCM
SCSM
SCCM
SCSM
SCCM
SCOM
SCVMM
SCOM
SCVMM
SCSM
SCOM
1 Service Asset and Configuration Management 1 Release and Deployment Management 1 Service Validation and Testing 1 Evaluation 1 Knowledge Management 1
Service Operation
Event Management Pro ces Incident Management ses
SCOM 1 SCSM
SCOM
1 Request Fulfillment
SCSM 1
Problem Management
SCSM
SCOM
1 Access Management
SCSM 2
2/3
MOBS Bangladesh Meeting of Brilliant Syche - IT Pro's Corner http://mobs-bd.org
Service Desk Fun ctio Technical Management ns
SCSM 1 SCOM 2
IT Operations Management
SCOM
SCCM
SCOM
SCCM
1 Application Management 1
7 Step Improvement Process Continual Service Improvement Pro ces Service Reporting ses
SCOM 2 SCOM
SCVMM
SCOM
SCVMM
1 Service Measurement
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