PESIT SOUTHCAMPUS Question Bank Faculty:Deepjot Kour
No. Of Hours:52
Chapter 1: Foundation Concepts – I
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What is an information system? Explain with a neat diagram the major areas of information systems knowledge needed by business professionals. List the three roles of IS in business. Explain the fundamental roles of information systems in business w.r.t a retail store Explain with a neat diagram the role of e-Business in Business What is an enterprise collaboration system? Explain the different classification of Information Systems. Explain the different types of Operation Support Systems. Describe various Management Support Systems. List few challenges and opportunities that business manager face in managing IS and IT to meet business goals. List few ethical challenges faced by the business professionals. What is system concept? Explain its importance with a suitable example What is a system? What re the components of a system? Explain cybernetic system with an example. Define the following characteristics of a system a) Environment b) Interface c) Open system d) Adaptive system Describe the components of Information system with a neat diagram. Explain briefly the various information system resources. List and explain different IS activities. How does Internet, intranet, and extranet support business processes of an organization? How can information technology support company’s business processes, decision making process and give it a competitive advantage?
Chapter 2: Foundation Concepts – II
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List the five competitive forces that shape the structure of competition in a company. Explain with a neat diagram the five competitive forces that exist in an organization. What are the different competitive strategies used to counter the treats of competitive forces? How IT can be used implement the competitive strategies? Explain the concept of Customer focused business. Explain how Internet technologies can be used in building customer focused business. What is Business Process Reengineering? Explain the role of IT in Business Process Reengineering What is an agile company? How IT can help a company to become agile competitor with the help of customers and business partners? What is a virtual company? List the strategies of a virtual company. Write a brief note on knowledge creating company. Write Short note on Knowledge management system.
Chapter 3: Electronic Business Systems
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Explain briefly cross-functional enterprise systems. With a neat diagram explain the enterprise application architecture. How does a business interconnect some of the cross functional enterprise systems? What is a transaction Processing System? Explain briefly the transaction processing cycle. Explain briefly the enterprise collaboration systems. List and explain few tools for enterprise collaboration.
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PESIT SOUTHCAMPUS 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20.
With an neat diagram explain how Marketing information systems provide information technologies to support major components of marketing functions. What is interactive marketing? What is targeted marketing? What are the major components of targeted marketing for E-commerce? What are the objectives of computer-integrated manufacturing? Explain with a neat diagram how manufacturing information systems support computer-integrated manufacturing. What are the main activities of an Human Resource systems? Illustrate with a neat diagram how HRIS support strategic, tactical and operational use of the human resources of an organization. Explain the relationship that exists between HRM and Internet. Explain the relationship that exists between HRM and Intranet. What is an accounting information system? Explain briefly the six essential accounting information systems used in business. With a neat diagram explain financial management systems. How could sales force automation affect salespersons productivity, marketing management and competitive advantage?
Chapter 4: Enterprise Business Systems 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
What is Customer Relationship Managements (CRM)? Explain briefly the major application components of CRM systems. What are the three phases of CRM? With a neat diagram explain how CRM supports the three phases of relationship between business and its customers. What are four types or categories of CRM that are begin implemented by many companies? Write a brief note on Enterprise Resource Planning (ERP) Explain the benefits of using ERP. What is Supply Chain Management (SCM)? Explain With a neat diagram briefly describe the basic business process in SCM. Explain briefly Electronic data Interchange. List the SCM objectives and outcomes. What are the causes of problems in SCM? With a neat diagram explain the stages / trends in use of SCM.
Chapter 5: Electronic Commerce Systems
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What is e-commerce? Illustrate its usage for a company with an example. With a neat diagram explain the e-commerce process architecture. Explain any five essential categories of e-commerce Explain content & catalog management and workflow management. Write a brief note on Electronic fund transfer. Explain briefly web payment process with an example. Explain Secure Electronic payment. Explain the various factors that are essential to success of a B2C web business. With a neat diagram illustrate how traditional and web marketing communications differ in supporting each step in buying process. Explain the essential web store requirements that are to be implemented to support a successful retail business on the web. List and explain briefly various types of e-commerce marketplaces. Write a brief note on B2B e-commerce.
Chapter 6: Decision Support System
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What are the different levels of managerial decision-making that must be supported by IT?
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With a neat explain the three types of management that exist in an organization. Differentiate between structured decision and unstructured decision. List the attributes of information quality w. r. t time dimension. List the attributes of information quality w. r. t content dimension. List the attributes of information quality w. r. t form dimension. Differentiate between Management Information System and decision Support System. Explain briefly Decision Support System with an example. Explain the four different types of reporting alternatives provided by Management Information Systems.
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PESIT SOUTHCAMPUS 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.
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What is online analytical processing (OLAP)? Explain the different types of operations supported by OLAP. Write a brief note on Geographic Information and Data Visualization Systems. Explain the four basic types of analytical modeling activities supported by DSS What is an Executive Information System? What is an enterprise information portal (EIP)? With a neat diagram illustrate the components of EIP. Explain briefly knowledge Management System. What is Artificial Intelligence (AI)? With a neat diagram explain the different domains of AI. List few commercial applications of AI w. r. t a) Decision Support b) Information Retrieval c) Virtual Reality d) Robotics What is an expert system? With a neat diagram explain the different components of an expert system. What are the four ways in which knowledge can be represented in an expert system? What are the benefits and limitations of an expert system? What are the different criteria’s for applications that are suitable for expert system development? Write a brief note on knowledge engineer. Write Short notes on: e) Neural Networks f) Fuzzy logic g) Genetic algorithms h) Intelligent Agents. What is virtual reality? List few applications of virtual reality. Explain the different types of User Interface Agents and Information Management Agents.
Chapter 7: Security and Ethical Challenges
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List the basic categories of ethical business issues. What does social contract theory and stakeholder theory state w. r. t business ethics? Explain briefly the four principles of technology ethics. Define computer crime as defined by AITP. Write a short notes on: a. Hacking. b. Cyber Theft. c. Time / resources theft d. Software privacy List different types of Internet abuses in the workplace. Write a brief computer viruses and Worms. Define the following a. Spamming b. Flaming “The impact of IT on employment is a major ethical concern” – justify with an example. Explain briefly computer monitoring. What are the health issues that arise in workplace due to use of IT? What is the solution for the same? List few tools used for security management. What is encryption? Explain with a neat diagram how public key / private key encryption works. What is a firewall? Illustrate how it provides security with a neat diagram. Write brief note on denial of service defenses Explain the following security measures a. Security codes b. Backup files c. Security monitors. d. Biometric security What are fault tolerant systems? List few fault tolerant capabilities used in computer systems and networks. With a neat diagram explain information system control. Write a brief note on Auditing IT security.
Chapter 8: Enterprise and Global Management of Information Technology
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Explain the three components of managerial approach to managing information technology.
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PESIT SOUTHCAMPUS 2. 3. 4. 5.
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What are the different components of business / IT planning process. Explain the major components of IT architecture. Compare business/IT strategic and application planning approaches. Write short notes on a. Application development management. b. Global IT platform Explain briefly IS operation management. What are the reasons for failures in IT management? Explain briefly cultural, political and geoeconomic challenges in global business and IT. What are the different business drivers for Global IT? Write a brief note on Global Data Access Issues.
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