FLEX EDUCATION TIMELINE 2014 By January 10 WEEK 1
By January 17 WEEK 2 What does HCAHPS mean for Patient Access?
By January 24 WEEK 3 Patient Flow, Teamwork & Quality Patient Care
By January 31 WEEK 4 Professional Conduct in Healthcare
Health Insurance Basics Medical Terminology
Medicare Secondary Payer
Advanced Addressing Beneficiary Notice Patient
Financial Counselor
FC: Collections
FC:Funding Sources
FC: ICTF
FC:Legal Remedies
Certified Healthcare Hospitality Specialist
Customer Service & You Telephone Etiquette
Advanced Customer Service
Dealing with the Difficult
HIPAA Privacy HIPAA Security
Patient Access Certification
Patient Access Services 101
By February 7 By February 14 WEEK 5 WEEK 6 Health Insurance Basics EMTALA Law
Patient Access Specialist Billing Pre-Req
Professional Conduct in Healthcare
Billing Certification Billing Specialist FC: Insurance Basics
FLEX EDUCATION TIMELINE 2014
Patient Access Certification
By February 21 WEEK 7 Keys to Successful Collections
By February 28 WEEK 8
By March 7 WEEK 9
By March 14 WEEK 10
By March 21 WEEK 11
By March 28 WEEK 12
Intro: Patient Access Next Generation of Specialist Patient Access
Addressing Patient Centered Care in Your Business Office
Advanced Customer Service
Understanding & Utilizing the UB-04
Health Care Billing Compliance
3-Day Window Rule
Your Role in the Revenue Cycle
Patient Access Specialist Billing Pre-Req
Billing Certification
Billing Intro to Hospital Certification Intro Billing
Billing Specialist Financial Counselor Certified Healthcare Hospitality Specialist
Spiritual Care
What is HCAHPS?
What are my services? How do I bill for them?
FLEX EDUCATION TIMELINE 2014 By April 4 WEEK 13
By April 11 WEEK 14
By April 18 WEEK 15
By April 25 WEEK 16
By May 2 WEEK 17
Improving Performance in Healthcare
Standards of Compliance: Promoting a Culture of Patient Security
Code of Conduct in Healthcare
Billing Specialist Certification Intro
Insurance Follow Up
Patient Access Certification
Patient Access Specialist
Registration Quality
Medicare Secondary Payer
Medicare Consolidated Billing
Swing Bed Admission Observation Billing Guidelines & Billing Guidelines
Billing Pre-Req
Billing Certification Billing Specialist Financial Counselor Certified Healthcare Hospitality Specialist
LEX EDUCATION TIMELINE 2014
FLEX EDUCATION TIM
By May 9 WEEK 18
By May 16 WEEK 19
Advanced Beneficiary Notice
Medical Terminology
Remittance Advice, Cash Posting & Credit Balances
Denial Management
By May 23 WEEK 20
By May 30 WEEK 21
By June 6 WEEK 22
Medical Terminology II
Coding for the Non- Medicare Coder Modifiers
Patient Access Certification
Patient Access Specialist Billing Pre-Req
Billing Certification Billing Specialist Financial Counselor Certified Healthcare Hospitality Specialist
FLEX EDUCATION TIMELINE 2014 By June 13 WEEK 23
By June 20 WEEK 24
By June 27 WEEK 25
Billing & Coding for IV Drug Administration
Evaluation & Management Services
Business Office Policy & Procedure
Patient Access Certification
Patient Access Specialist Billing Pre-Req
Billing Certification Billing Specialist Financial Counselor Certified Healthcare Hospitality Specialist
