Lead Patient Services Representative Lassen Medical Clinic Red Bluff, CA Full Time Wage: $15.00 per hour Benefits: PTO, Health, Dental, Vision, Long Term disability, Life and AD&D, Retirement Benefits begin after the first of the month following hire / 401K begins after the six month of employment Job Summary: The Lead Patient Services Representative is a non-exempt position. Under general supervision he/she provides daily work direction of the Patient Services Representative staff. This is working position, and the individual will perform the regular and more complex duties of this department. This employee may be asked to serve in the absence of the Patient Services Manager, and perform related duties, as required.
Performance Requirements; Knowledge: 1. 2. 3. 4. 5. 6. 7. Skills:
Principles and practices of employee supervision and training Regulations, procedures and practices of medical insurance programs and Medi-Cal Techniques of interviewing Basic public relations practices Language mechanics Standard office and record keeping practices Basic principles of human behavior
1. Using initiative, discretion, and judgment within established procedures, guidelines, and rules. 2. Defining problems, establishing facts, and drawing valid conclusions. 3. Managing situations requiring diplomacy, fairness, firmness, and sound judgment. 4. Directing the work of others to promote the goals of the organization. 5. Applying organization/state/federal mandatory guidelines, policies, and procedures. 6. Performing basic mathematical calculations 7. Researching and developing practical solutions to patient concerns 8. Providing efficient customer service 9. Communicating effectively, both verbally and in writing. 10. Operating general office equipment and software 11. Establishing and maintaining cooperative working relationships with managers, supervisors, employees, vendors, and the general public Abilities: 1. Solve practical problems and deal with a variety of variables in situations where only limited standardization exists. 2. Understand and interpret patient/medical information, technical insurance and financial information 3. Follow directions
Major Duties and Accountabilities: Position Competencies: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Role model for organization’s core values Customer Service: Demonstrates the highest standards for friendly, courteous and caring interaction with patients, physicians, customers, and fellow employees. Analytical Organization and presentation abilities Professional presence Coaching and teaching/Development of staff Communication Demonstrates ability to accept and understand instructions, expresses self clearly and concisely. Adaptability/Flexibility Demonstrates the ability to cope with pressure, grasp new ideas and methods, and adjust responses to meet the changing work environment. Independence/initiative Demonstrates reliability, follow-through, ability to work with minimum supervision, and desire and ability to accept additional responsibility. Confidentiality Emotional Intelligence Maintain basic emotional and social competencies to include self-awareness, self-regulation, motivation, empathy, and social skills.
Job Qualifications: Equipment operated; standard office equipment including computers, faxes, copiers, printers, telephones, etc. Education/Experience: High school diploma, G.E.D., or equivalent work experience. Experience in the medical field is preferred. Customer service experience is preferred. Physical: Work requires physical demands of standing, sitting, bending, lifting, stooping or performing other work requiring light physical exertion (up to 30 lbs.) on an occasional basis (up to 15% of the time) and frequent walking or moderate physical exertion (30-50 lbs.) on an intermittent basis (not a routine part of job). Corrected vision and hearing required. Office may be noisy due to office machine noise.
To Apply: Submit a cover letter, resume and a completed standard application to a JTC Staff person and ask for an initial prescreen interview.
The Job Training Center is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
Date 2/8/2019 ch A proud partner of America’s Job Center of CaliforniaSM network.
