Preface Intel has developed a series of unique solutions designed to show you how to combine Intel®-based ingredients to create new technology solutions for common business challenges. These solutions are validated by Intel® and backed by top-quality Intel® technology and support. This solution recipe discusses new collaboration solutions that take full advantage of Intel® vPro™ processor technology featuring the revolutionary Intel® Core™2 Duo processor along with Microsoft Vista Business*. PCs with Intel vPro processor technology bring unprecedented levels of performance and reliability to common communication activities such as Internet-based telephony and video conferencing, especially when they’re running simultaneously with other compute-intensive business applications. When you are ready to deploy this recipe, please refer to our configuration guide, which includes step-by-step instructions for deploying this solution. The configuration guide can be found by visiting: www.intel.com/reseller/vpro.
Common Notations and Terms
Table of Contents
Internet Protocol (IP): Defines how information gets sent
between servers or systems on the Internet. Private Branch eXchange (PBX): A private telephone exchange inside a business. Subscriber Line Interface Circuit (SLIC): A PC add-in card that lets users connect their regular analog phone to their computer for connection through the Internet. Soft PBX/iPBX/IP-PBX: PBX implemented in software using the Internet Protocol (IP) and standard PCs and servers.
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology | Page 1
Solution Overview The collaboration solution offered by Intel consists of desktop PCs powered
Business PCs with Intel vPro processor technology based on the
by Intel® vPro™ processor technology running the Windows Vista* Business
revolutionary Intel® Core™2 Duo processor have the performance and
operating system and CounterPath eyeBeam* telephony software.
reliability needed to double as both computing and communications
Customers with fewer employees can implement VoIP without a server, but
foundations. They can run not only productivity and line-of-business
larger customers, or those needing higher levels of security for voice traffic,
applications, but virus-scanning applications in the background—all while
will need a Dual-Core Intel® Xeon® processor-based server running the Linux*
providing reliable, interruption free phone and video conferencing services.
operating system and Asterisk* open source PBX software.
PCs with Intel vPro processor technology are based on the new 64-bit Intel® Core™ microarchitecture, which is designed to deliver not only outstanding performance, but energy efficiency and reliability as well.
Server based on Intel® Xeon® processor 5000 Sequence
Intel® vPro™ processor technology-based PC
Intel® Dual-Core Xeon® processor 5000 sequence w/Intel® 5000P/V chipset 1000Base-T LAN capable
Intel® Core™2 Duo processor Intel® Q965 Express chipset Intel® Desktop Board Executive Series Platform Details: Intel® Core™2 Duo Processing Technology 4 MB L2 Execute Disable Bit 64 Bit support Up to DDR2 667 Intel® Graphics Media Accelerator 950 Intel® Virtualization Technology Intel® Active Management Technology Windows* Vista* Premium OS logo-eligible Intel® Matrix Storage Technology PCIe* x16 G capable ISIPP support Trusted Platform Module Intel® Gigabit Ethernet Software: Microsoft Windows XP Professional* Microsoft Windows Vista Business CounterPath* X-Life SoftPhone v2.0 Build 1105x CounterPath* eyeBeam v1.1 (Audio, Video + IM)
Software: Red Hat* Enterprise Linux 4 Asterisk* SoftPBX Server
Wireless Access Point
Analog Phone Internet Gateway with Firewalll Intel® vPro™ processor technologybased PC
VoIP Service Provider
Analog Telephone Network
802.11g Wireless Link 1 Gbps LAN Analog Telephone Line
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology | Page 2
Solution Benefits Improved Productivity Unified messaging and integrated communications leads to
More Phone Features
improved employee productivity. A recent Intel study showed that
By integrating voice capability with your customers computers, they
performance for routine office phone tasks increased between
will be able to manage voicemail, e-mail, and faxes through a single
134 and 500 percent when using VoIP over traditional phone
inbox. Workers will also be able to have just one device on their desktop
systems. Scheduling a conference call bridge was 27 times faster
(their PC) for all their communication and collaboration needs and just
and receiving a fax was 31 times faster. Repetitive tasks, such as
one phone number that follows them wherever they go. They will
accessing voicemail or looking up a phone number and placing a
enjoy conveniences such as point-and-click dialing and user-directed
call, were two and four times faster, respectively.1
call routing, which aren’t available with traditional telephone systems.
Do more with Intel® Core™2 Duo and Microsoft Windows Vista The Intel vPro processor technology features the Intel® Core™2 Duo processor with better performance and improved productivity. The Intel® Core™2 Duo desktop processor provides unrivaled
User-directed call routing allows you to enter the name of an individual you want to call into Microsoft Outlook*. Your PC consults the various numbers for this person in the database and automatically routes the call to the preferred number.
performance and outstanding power efficiency, so your customers
can enjoy their favorite music, run virus scans in the background,
Multiple users can use the same PC simultaneously—one user can be
edit video or pictures - all simultaneously. The Intel Core 2
speaking with a customer using VoIP while another quickly syncs her
Duo processor also supports features for enhanced security,
handheld e-mail device.
virtualization and 64-bit computing making it the most impressive new processor developed for an increasingly multimedia-centered digital office. The users get the Microsoft Vista advantage with better graphics with Aero, Microsoft’s new graphical user interface for Vista.
“The Business Case for Enterprise VoIP,” Intel white paper, February 2006, www.intel.com/netcomms/technologies/voice/311289.pdf.
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology | Page 3
High Voice Quality
This collaboration solution provides high voice quality due to the tuned,
By using a complete collaboration solution from Intel, you simplify your
high performance of the Intel® Core™2 Duo processors, I/O, memory, and the
customers infrastructure by consolidating two networks (computer and
Intel® High Definition Audio technology supported by Intel® vPro™ processor
communications) into one. In addition to lower management and support
costs, this solution delivers lower equipment costs to users with existing PBX systems. That is because PCs and servers can be less expensive than
these turnkey systems, and soft PBX handsets can be less expensive
The many high-availability features built into Intel® vPro™ processor technology
than proprietary PBX phones. You can also reuse your customers analog
and Dual-Core™ Intel® Xeon processor-based servers provide the reliability
telephones by plugging them into the Intel vPro processor technology
levels you need to entrust your telephony systems to your computers.
platforms using an adapter card. Another major appeal is lower phone bills,
Plus, Intel-based PCs and servers are cost-effective enough for you to install redundant layers of protection.
especially for long-distance calls, since calls are placed over the Internet at no charge. Remote workers can simply call over the VPN.
Richer Phone Features with VoIP Traditional Phone Features:
Remote call management
Click to call
Click to conference
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology | Page 4
Solution Recipe Desktop Components Business PCs with Intel® vPro™ Processor Technology
• Intel® Active Management Technology (Intel® AMT) allows you to
vPro™ processor technology. Intel® vPro™ processor technology provides
take care of your customer’s VoIP solutions. Intel® Active Management Technology lets you monitor and, in many cases, repair systems – even
maximum performance for business PCs as well as built-in security, power
when the operating system is down – without a time-intensive site visit.
The machines recommended for this collaboration solution are PCs with Intel®
efficiency, and management technologies. Intel® vPro™ processor technology delivers the following features to support exceptional collaboration: • Intel® Core™2 Duo processing performs multiple compute-intensive applications simultaneously and delivers high voice quality and highly reliable phone service. Intel® vPro™ processor technology uses the Intel® Core™ 2 Duo processor. • Intel® High-Definition Audio provides a high level of audio performance
• Intel® 600SM PCI Phone Adapter is a Subscriber Line Interface Circuit (SLIC) card that allows you to plug a standard-issue analog phone into a PC and use it as an IP phone. The Intel® 600SM PCI Phone Adapter allows you to avoid the twin expenses of buying new phones and training users how to use them. It works seamlessly with a variety of industry VoIP service providers such as engine*, yak*, Packet8*, and Skype*. Visit: http://www.intel.com/products/desktop/adapters/600sm/ for more information.
previously available only with an expensive add-in audio card. Intel® High Definition Audio delivers crystal-clear voice quality for telephony applications, as well as accurate speech input.
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Windows Vista* Business and Windows XP* Operating Systems
Microsoft Office Communicator* 2005
Intel chose the Microsoft Windows Vista* Business operating system for this
This solution supports the Microsoft Office Communicator* 2005 real-
solution to meet the needs of the majority of business users who already
time communications client, which is downloadable from Microsoft.
use Microsoft Windows. The benefits are faster implementation, quicker user
From Microsoft Office Communicator, workers can access all their phone
acceptance and lower costs. Intel will continue to support users with existing
features, convert an instant messaging (IM) conversation to an audio
Windows XP* operating systems.
conference call with a single mouse-click, see pop-up notifications of
CounterPath eyeBeam* Telephony Software
incoming calls, forward calls, and more.
CounterPath eyeBeam* is a PC-based telephony application that provides an intuitive, easy-to-use interface and a broad menu of phone features such as conference calling, mute, auto-answer, speed dial, transfer, hold, caller ID, call forwarding, and more. It also provides easy video conferencing,
which is fully optimized for Intel® vPro™ processor technology and Intel® Core™2 Duo processor performance.
Microsoft Windows XP* or Windows Vista Business*
Intel® vPro™ processor technology-based PC
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Dual-Core Intel® Xeon® Processor-based Server(s)
You can implement this collaboration solution in a number of ways,
Dual-Core Intel® Xeon® processor-based servers provide the
depending on your customers’ requirements: you can host your customers
computing horsepower needed to perform complex digital signal
VoIP server; host your VoIP server within your premises for the customer;
processing in software. Dual-Core Intel® Xeon® processors provide
or you can implement a server-less configuration, obtaining VoIP
dramatically improved performance for compute- and I/O-intensive
services through a third-party provider and connecting directly through
VoIP; new, faster memory and I/O tuned to dual-core processing
your customers desktop PCs. Each of these options have their relative
speeds; improved data reliability for high-quality, uninterrupted
phone service; and improved security features to better safeguard voice data. Intel® I/O Acceleration Technology (Intel® I/OAT) Servers based on Dual-Core Intel® Xeon® processors include Intel® I/OAT, which contributes to superior voice traffic processing and quality. Asterisk Open Source PBX*Application Software Asterisk is a complete PBX implemented in software. It runs on the Linux* operating system and provides a full suite of PBX features, including voicemail, conference calling, interactive voice response,
Reseller-hosted VoIP The advantages of hosting your customers VoIP service include: • VoIP available as a service, with you hosting your customers soft PBX software on your servers and the end users simply pay a per-user monthly fee increasing your revenue opportunities • The customer will not need the server hardware and software licenses if it’s a small organization • The customer will not have the manage telephony infrastructure • Predictable telephony costs
call queuing, and call forwarding.
This approach relieves your customer from the need to make an
Linux* Operating System (OS)
and can reply on you fro providing the VoIP services.
infrastructure investment, including adequate hardware and staff resources
Intel has verified this solution on Red Hat Linux*; however, Asterisk is known to work with many other Linux operating systems distributions. You can find more information at www.asterisk.org.
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology | Page 7
Depending on the size of the end customer’s business, you may choose to
If you have a customer that has fewer than five employees, do not own a
install VoIP in your customer’s premises. The advantages of this approach
server, and do not require the higher levels of security for voice traffic that
an Intel® Xeon® processor-based server provides, you can implement VoIP
• More flexibility in integrating VoIP into other line-of-business systems, such as customer relationship management or call center applications • Greater security for confidential voice traffic by keeping calls within the company firewall
without a server. Simply sign up with a third-party VoIP service, which is accessible directly from desktop PCs. To find VoIP service providers in your area of the world, see http://www.voip-info.org/tiki-index.php?page=VOIP+ Service+Providers+Business. Examples are Packet8* and Vonage in the U.S., PBX-network* and Call & Talk* in Europe, and Enterex* and DIDWW* in Asia.
Self Hosted PBX Internally hosted complete telephony solution
• Cost efficient for larger companies (+50 employees) • PSTN interface through company SoftPBX* • Advanced VoIP features—more control • More secure— Directory and VM info is local to the business
Design Considerations Intel has chosen standard components for this solution to minimize deployment costs and also performed feature verification and high availability testing. Also, to make sure that you have the greatest success with your VoIP solution for the customer, you should verify that your customers
Intel® Channel Partner Program Member Hosted PBX Advanced VoIP service provided by an Intel Channel Partner Program Member
company’s network can support both data and voice applications.
• Ability to call standard phone using analog phone line • Subscription based use model • Localized customer support—personalized service • Better quality—lower latency from provider’s infrastructure
Peer to Peer VoIP Service Basic VoIP Service Provider e.g. Skype*
• Free PC to PC VoIP calls • Ability to call POTS (standard phone lines) • Pay per use model • Calls go through VoIP provider infrastructure
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Solution Support Intel has tested the components in this collaboration solution recipe. For your convenience, Intel has worked with several independent software, open source, and application vendors to streamline technical support for this solution. For more information on the third-party hardware and software products, please download the Solution Configuration guide (www.intel.com/reseller/vpro) to obtain the specific list of vendors and contacts.
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Intel, the Intel logo, Intel. Leap ahead. the Intel Leap ahead. logo, Intel vPro, the vPro logo, Xeon, the Xeon logo, Intel Core and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. *Other names and brands may be claimed as the property of others. Copyright © 2007, Intel Corporation. Intel Literature Center: 1-800-548-4725 Order Number: XXXXXX-XXXUS 1 Intel® Active Management Technology requires the platform to have Intel® AMT-enabled chipset, network hardware and software. The platform must also be connected to a power source and an active LAN port. Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel’s terms and conditions of sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
Solution: Supercharge Collaboration with Intel® vPro™ Processor Technology