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COORDINATED ENTRY Report of the Ad Hoc Committee CoC Board Meeting January 11, 2017
WHAT IS COORDINATED ENTRY?
Coordinated entry is a process developed to ensure those experiencing a housing crisis that has or will result in homelessness have fair and equal access to the community's resources, are quickly identified, assessed, and rapidly served with the appropriate intervention.
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THE PAST “Change is the parent of progress.” Steve Maraboli
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THE OLD PLAN
ENTER HOMELESSNESS
DOCUMENTATION SUBMITTED TO TCHC
PRIORITY STATUS ASSIGNED
HOUSING PROGRAM CONNECTS
HOUSED
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THE REALITY
ENTER HOMELESSNESS
DOCUMENTATION SUBMITTED TO TCHC
Excessive documentation
Priority status disputed or declined by provider
Only those eligible for specific programs
PRIORITY STATUS ASSIGNED
ENTERED ON BASECAMP
HOUSING PROGRAM CONNECTS
HOUSED
Systematic Flaws:
• • • • •
Excluded households unable to obtain documentation Lacked accountability and clear delineation of responsibility Varied assessment and enrollment procedures across continuum Lacked of communication between providers Lacked measurement outcomes or steps to monitor effectiveness
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THE PRESENT “Human progress is neither automatic nor inevitable... Every step toward the goal of justice requires sacrifice, suffering, and struggle; the tireless exertions and passionate concern of dedicated individuals.” Rev., Dr. Martin Luther King Jr. 6
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WHAT’S HAPPENING ACROSS THE COUNTRY COALITION FOR THE HOMELESS OF HOUSTON/HARRIS COUNTY • Process: 2-step Assessment to determine RRH or PSH g Prioritization by VI score gNavigator assist with obtaining documents/housing search g Referral to Housing Provider g Housed • Staffing: Assessors and Navigators are repurposed agency staff. Unified Marketing: “The Way Home” • Standout Components: Incorporated Income into process. • SOAR • Workforce • Supportive Employment
ENDING COMMUNITY HOMELESSNESS COALITION-AUSTIN • Process: Assessment gHousing program opening gProgram Navigator assist with documents/housing searchgHoused • Staffing: Assessors hired by ECHO, Navigators are repurposed housing provider staff • Standout Components: • Designated diversion funds • Coordinated access staff go to DV shelter weekly to ensure residents served
WEST VIRGINIA COALITION TO END HOMELESSNESS- BOS COC
METRO DALLAS HOMELESS ALLIANCE
• Process: Assessment g Prioritization g Referral to case management g Housed
• Process: Assessment g Prioritization g Basecamp g Housing Program pull from basecamp g Housed
• Staffing: Centralized Intake Staff are agency staff working on behalf of the system. • Standout Components: • Aggressively and ambitiously designing a process to cover a wide geographical area
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• Staffing: MDHA staffs prioritization process. Request For Qualifications for Collin County for Coordinated Assessment System implementation.
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ACCOMPLISHMENTS TO DATE • 2-day Coordinated Entry Redesign Workshop- July 2016 • CoC Board Adopted: • New Prioritization standards • Coordinated Entry System performance measures- September 14, 2016
• Established subcommittee- October 20, 2016 • Finalized system workflow- November 17, 2016 • Updated Basecamp to reflect CE needs, “Homebase”- December 1, 2016 • Established workgroups- December 5, 2016 • Transitioned from “DOPS” process- December 7, 2016 • Created Operations Manual- December 15, 2016 • Scheduled 1st CE Training: Prioritization & Documentation- January 18th, 2017
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2-DAY COORDINATED ENTRY REDESIGN WORKSHOP Participating Agencies: Tarrant County Community Development & Housing Center for Transforming Lives Community Enrichment Center Salvation Army- Fort Worth Salvation Army- Arlington True Worth JPS MHMR Fort Worth Housing Solutions Arlington Housing Authority City of Fort Worth Samaritan House Catholic Charities Fort Worth Tarrant County Homeless Coalition Union gospel Mission Goodwill Industries of Fort Worth, Inc. Presbyterian Night Shelter DRC Solutions Recovery Resource Council SafeHaven of Tarrant County
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BI-MONTHLY MEETINGS
• Meet 1st & 3rd Thursdays- 90 Minutes • Chair, Jay Sample, Catholic Charities Fort Worth • 21 agencies actively participating • Average attendance of 27 individuals
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POLICY WORKGROUP
Draft Policy- 11/23/16 Revision Sessions- 12/5 & 12/13 Draft to Subcommittee- 12/15/16 Subcommittee Final Draft Approved 01/05/17 Participating Agencies: Community Enrichment Center DRC Solutions JPS Presbyterian Night Shelter Salvation Army Tarrant County Community Development & Housing
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HOUSING PROVIDER WORKGROUPS • Rapid Re-Housing and Permanent Supportive met separately • 1st Meetings- December 7th • Discussed
• Participating agencies included: • Arlington & Fort Worth Housing Authorities • Catholic Charities Fort Worth • Community Enrichment Center
• Program Occupancy & Eligibility requirements
• Cornerstone Assistance Network
• Structure for Case Conferences
• DRC Solultions
• Discontinuing the “DOPS” process
• MHMR
• Interim prioritization process for CE
• Presbyterian Night Shelter • Recovery Resource Council • Samaritan House • Salvation Army- FTW • Tarrant County Community Development & Housing 13
COORDINATED ENTRY SYSTEM WORKFLOW
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THE FUTURE “We can only see a short distance ahead, but we can see plenty there that needs to be done.” Alan Turing
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COORDINATED ENTRY SYSTEM IMPLEMENTATION WORKPLAN- PHASE 1 TASK/ACTION STEP
START DATE
END DATE
LEAD STAFF
Interim CES Process
12/07/16
02/28/2017
Nichole Henry/Melanie Pierce
Identify Comm. Hubs/Program Access Points
01/05/2017
02/01/2017
Nichole Henry/Melanie Pierce
Meet w/location. Map current client flow
01/05/2017
02/01/2017
Nichole Henry/Melanie Pierce/Leadership at each location
Develop plan for CES integration
01/05/2017
02/01/2017
Nichole Henry/Melanie Pierce/Leadership at each location
Train Assessors
02/10/2017
02/28/2017
Melanie 16
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SPECIAL POPULATIONS
• Domestic Violence • Youth • Veterans • Outlying areas: • Mansfield • Parker County • Keller & Saginaw
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CONSIDERATIONS
The ad hoc committee on coordinated entry recommends that the Continuum of Care Board of Directors adopt the Operation Manual for Coordinated Entry
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