Sourcing Strategy for Engaging Indigenous Contingent Workers at Medibank
01 Our Client Medibank is Australia’s second largest integrated national healthcare company providing health insurance to over 3.7 million members. Medibank's purpose is Better Health for Better Lives, aiming to deliver better health for all Australians through health services, health system advocacy and work in the community. CXC has provided contingent workforce and supply chain management services to Medibank since 2015.
02 The Situation As the first private health insurer in Australia to develop a Reconciliation Action Plan (RAP), Medibank have a proven commitment to promoting a diverse and inclusive workforce. Medibank, as part of their RAP, introduced an indigenous employment strategy, providing guidance and setting targets for a sustainable approach to recruiting Aboriginal and Torres Strait Islander peoples. Championed by Carrie Harding, Contingent Workforce Engagement Lead, Medibank set about pioneering a diversity strategy to improve the contingent workforce mix to their large contractor base.
03 CXC's Solution As Medibank’s contingent workforce management and Managed Services Provider (MSP), CXC is a close partner to Medibank and is aligned to their values and organisational goals. In partnership with Medibank, we set out to deploy an indigenous-owned recruitment panel focused on improving the diversity of contingent workers. CXC achieved this goal through:
Identifying suitable Reviewing Medibank’s RAP
suppliers in the marketplace
to identify the areas we could
by researching current
make a positive effect and
indigenous sourcing panels
agreeing with Medibank on
across various industries,
the best ways we could
reaching out to suppliers
deliver these outcomes
and ascertaining their ability to deliver into
Conducting interviews and deploying an indigenoussourcing-specific RFI designed to identify suppliers with true capability in this space
Appointing a suitably-vetted specialist recruitment panel with a focus on majorityowned indigenous businesses
corporate roles
CXC implemented the suppliers into the recruitment panel, and provided reporting to Medibank to track status, accessibility and adjustment to working environments.
04 The Results CXC was successful in screening and ultimately engaging with a number of partners for indigenous recruitment, including Karlka Recruiting Group, Indigenous Defence & Infrastructure Consortium and DFP Recruitment. We based the success of our program on the Department of Education, Employment and Workplace Relations measures of success:
Sustained employment
Regional demands for skills and labour met
Improved health and wellbeing
Lives changed by increasing self-esteem through work
Lives and mindsets changed in both the Aboriginal and broader community
Based on these measures, the Indigenous recruitment panel has been a resounding success, with a significant number of new contractors being sourced through the panel. Medibank is now looking to roll out a similar program for accessibility, as well as implementing some of these practices into their wider permanent employment arrangements.
Average cost According to Carrie Harding, Contingent Workforce Engagement Lead for Medibank: savings of 4% per pre-identified “CXC is a partner that strongly aligns to our values in this area, and our partnership has enabled us to contingent worker, using improve employment outcomes to help close the gap for Aboriginal and Torres Strait Islanders. CXC as preferred payroll partner The CXC team has done so well to embed smart, streamlined sourcing through Indigenous owned suppliers, and I’m proud to be a part of this initiative. Together, we’re working towards building an inclusive and diverse workforce, where there are equal employment opportunities for all Australians.”
CXC is the leading international provider of outsourced HR solutions for contingent workers. We enable companies to achieve a competitive advantage through managing contingent workforce quality, efficiency and risk, while reducing costs.
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