BXB Obtained Silver Medal in TTQS Assessment Writer/ Iris Lin Translator/ Ivy Huang BXB General Manager, Wu, has always held the principle of
personnel might need to approach the customers, communicate with
“Running an enterprise begins from training its personnel” to run BXB.
them and provides advisory services to raise product value (marke -
After BXB got TTQS bronze medal in 2012, we were not satisfied and
ting capabilities). Accordingly, we have related training course for
we started reviewing and strategizing our employee training based on
sales personnel that is to enhance their competency and to fix the
TTQS Jury Committee’s valuable advice. Therefore we position our
company’s gap. With the target set and develop training system
training goal on”happy learning while improving oneself”, starting
base on our needs, it earns BXB a silver medal for TTQS 2013.
from setting company strategies with staff’s point of view, we made the employee training mutual beneficial and more complete.
Getting the TTQS silver medal no doubt gives us the confidence to challenge ourselves to go for better. BXB has just introduced
About how to create a reciprocal training system, BXB unders -
employee training for 3 years and some of the structures are not
tands the essence of the training is to support the company; however,
that complete yet. Nevertheless, with the leading and inspiration
a successful training system isn’t based on the quality of the courses,
of our Vice President Hung and Managing Manager Li, we accept
or how much money we put in it. It’s about if the training could solve
the challenge to go for the National Quality Award. Although we did
the company’s problems, and also connect with company’s target.
not get the Award at the end, but we got the valuable experience
Therefore, we introduce “competency model”. First we recognize
and Hung let us understand that the reasons why we go for the
company’s direction and challenges, and then set strategies. We
national award are not just to get the prize, but also evaluate
analyze what the existing staff needs to have to achieve the target.
what BXB has with a higher standard. From now on, we will keep
For example: If we want to increase market share, we have to think
improving our existing systems with an optimistic and positive
what sales personnel have to do, and that is their competency. Sales
attitude, and to provide our customers the best side. August, 2013 BXB Monthly Report
