Name: ______________________________
Date: ______________
BUSINESS COMMUNICATIONS Assessment 1. A Facsimile is a paper image that is transmitted over the internet via printers. TRUE
FALSE
2. Company letterhead provides all of the company’s identifying information in an easy to read, attractive format. TRUE
FALSE
3. When addressing an envelope, the return address is placed in the center- right of the envelope. TRUE
FALSE
4. What are the three accepted requirements of writing business correspondence? a. Brevity, Clarity, Grammar and Spelling
c. Brevity, Creativity, Grammar and Spelling
b. Boldness, Clarity, Punctuation
d. Brevity, Creativity, Punctuation
5. What is a memorandum? a. A memorandum is a company policy that limits employee communications throughout the company. Not intended for management.
c. A memorandum is an in-house written communication. It is only intended to be seen by company personnel.
b. A memorandum is a template that all employees of a company use to track incoming communications. Intended for customer research.
d. A memorandum is a chain email sent to all potential customers. It is a form of advertising.
6. Handling an unpleasant phone call in a _____ and _____ manner will often relax the caller. a. Stern, soft
c. Rude, obnoxious
b. Stern, calling
d. Calm, caring
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7. When speaking with a person who has limited use of the language that you speak, it is extremely important that you speak _____ and _____. a. Loud, clear
c. Softly, friendly
b. Clearly, concisely
d. Short, to the point
8. If a memo is typed by a person other than the memo writer, _____ should be used. a. A company logo
c. Signature line
b. A personal stamp
d. Reference initials
9. Choose the answer that is NOT a heading that should be included in a fax. a. Date
c. CC
b. Title
d. RE
10. The heading Cc in an email or memorandum stands for: a. Company correspondence
c. Company copy
b. Chairman copy
d. Courtesy copy
11. It is important to remember that your email is… a. regulated by the government and can only be used for company use.
c. a tool that employees should always use before they use the telephone.
b. private and cannot be looked at by anyone but the receiver of the email.
d. Not private and employers can monitor email traffic and content of employees.
12. The difference between a Block style letter format and a Modified Block style format is… a. that the Modified Block doesn’t have an inside address.
c. that the date, complementary close, name of sender and their title are on the right side of the letter.
b. that the Modified Block has letterhead and Block doesn’t.
d. that the Modified Block is formal and Block is informal.
13. What is the recommended font style and size for writing a business letter? a. Monotype Corsiva, size 12
c. Arial, size 10
b. Times New Roman, size 12
d. Verdana, size 9
14. When leaving professional phone messages, always… Page 2 of 3
a. leave your name and state the only times you can be reached.
c. demand to talk to the person in charge and give your name.
b. ask for the specific person in that company you wish to speak with or ask for their immediate supervisor.
d. state your name, company, phone number and reason for calling.
15. Why is it important to write a business letter in a professional manner?
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