NHTSA Recall 13V527 Dodge Ram 4500 and 5500 (2008-2012) Dodge Ram 4500 Date Complaint Filed: 12/16/2014 Component(s): STEERING Date of Incident: 12/15/2014 NHTSA ID Number: 10664504
SUMMARY: DRIVER WAS TURNING THE TRUCK AROUND IN OUR LUMBERYARD WITH A PARTIAL LOAD ON THE BED AND THE LEFT STEERING TIE ROD BALL STUD SHEARED OFF CAUSING A SERIOUS PROBLEM WITH CONTROL OF THE VEHICLE HE WAS GOING LESS THAN 5 MPH. THE ORIGINAL TIE ROD WAS REPLACED BY DODGE IN MAY 2011 WE WERE UNDER THE IMPRESSION THE PART REPLACED SOLVED THE SHEARING OR FRACTURING PROBLEM WITH THE STEERING Date Complaint Filed: 08/26/2014 Component(s): STEERING Date of Incident: 08/22/2014 NHTSA ID Number: 10628321
SUMMARY: TL* THE CONTACT WAS DRIVING A 2008 DODGE RAM 4500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH THE DRIVERS SIDE TIE ROD FAILED CAUSING THE STEERING WHEEL TO BECOME UNSTABLE. THE COMPANY VEHICLE WAS REPAIRED BY THEIR MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 59,000. Date Complaint Filed: 08/26/2014 Component(s): STEERING Date of Incident: 06/02/2014 NHTSA ID Number: 10628317
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 4500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH THE DRIVERS SIDE TIE ROD FAILED CAUSING THE STEERING TO BECOME UNSTABLE. THE COMPANY VEHICLE WAS REPAIRED BY THE COMPANY'S MECHANIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 59,000. Date Complaint Filed: 04/10/2014 Component(s): STEERING Date of Incident: 03/14/2011 NHTSA ID Number: 10578858
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 4500. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN ID NUMBER:13V527000 (STEERING) BUT WAS ADVISED BY THE DEALER THAT THE TOOL NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE YEARS AGO. THE MANUFACTURER WAS NOTIFIED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THERE ARE NO FAILURES AT THIS TIME. Date Complaint Filed: 04/08/2014 Component(s): STEERING Date of Incident: 02/19/2014 NHTSA ID Number: 10578170
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 4500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V527000 (STEERING) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER STATED THAT THE REMEDY PART WOULD NOT BECOME AVAILABLE FOR SIX MONTHS TO TWELVE MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2009 NO COMPLAINTS FOR THIS MODEL YEAR
2010 Date Filed: 9/15/14 NHTSA ID: 10636898 Summary: TL* THE CONTACT OWNS A 2010 DODGE RAM 4500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER VERIFIED THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.THE VIN WAS NOT AVAILABLE.
2011 Date Complaint Filed: 10/28/2014 Component(s): STEERING Date of Incident: 01/31/2014 NHTSA ID Number: 10650654
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 4500. THE CONTACT RECEIVED A NOTIFICATION FOR A MANUFACTURER RECALL RELATED TO THE DRIVER SIDE TIE ROD. THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER STATED THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN.
Date Complaint Filed: 10/03/2014 Component(s): STEERING Date of Incident: 12/30/2013 NHTSA ID Number: 10641270
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 4500. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 09/12/2014 Component(s): STEERING Date of Incident: 09/12/2014 NHTSA ID Number: 10632871
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 4500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) BUT THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. Date Complaint Filed: 08/13/2014 Component(s): STEERING Date of Incident: 06/13/2014 NHTSA ID Number: 10621992
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 4500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 06/18/2014 Component(s): STEERING , SUSPENSION Date of Incident: 06/18/2014 NHTSA ID Number: 10604262
SUMMARY: DODGE HAS REFUSED TO REPLACED THE CRITICAL PART AS INDICATED IN THE RECALL. I WAS NOTIFIED BY DODGE EARLY IN 2014 ABOUT THE RECALL. DEALER SAID THAT REPLACEMENT WOULD BE MADE IN MAY 2014. WHEN CONTACTED IN MAY DEALER SAID THE REPLACEMENT WOULD NOT BE MADE UNTIL SEPTEMBER 2014. TRUCK HAS A SERIOUS PULL TO THE RIGHT SIDE AND SHOWS EXTREME WEAR ON THE RIGHT FRONT TIRE. GIVEN THE SAFETY
ASPECTS OF THIS RECALL I WOULD LIKE THE REPLACEMENT AS SOON AS POSSIBLE WITHOUT THE CONTINUAL DELAYS BY DODGE. *TR Date Complaint Filed: 04/22/2014 Component(s): STEERING Date of Incident: 01/08/2014 NHTSA ID Number: 10584190
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 4500. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE PARTS WERE NOT AVAILABLE FOR RECALL NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 123,300.
2012 Date Complaint Filed: 01/26/2015 Component(s): STEERING , SUSPENSION , WHEELS Date of Incident: 01/21/2015 NHTSA ID Number: 10678938
SUMMARY: LEFT OUTER TIE ROD BROKE!!! LUCKILY ONLY MAKING A U TURN WHEN IT HAPPENED. RECALL IS ABOUT A YEAR OLD AND STILL NO PARTS AVAILABLE BUT CHRYSLER WE WILL TAKE CARE OF IT AND HAVE THE DEALER INSTALL FACTORY PART THAT COULD BREAK AGAIN BUT AT LEAST IT WILL GET YOU BACK ON THE ROAD AGAIN AND MAYBE IT WILL LAST UNTIL WE GET THE CORRECT PART.MIND YOU THIS IS A PART THAT COULD BREAK AND CAUSE LOSS OF CONTROL OF YOUR VEHICLE AND POSSIBLY KILL SOMEONE. WHILE MY COMPANY TRUCK IS SITTING BROKE DOWN AND WAITING FOR THE LOCAL DEALER ARRIGO TO CALL CHRYSLER BACK FOR 5 DAYS AND LET THEM KNOW THAT I CAN HAVE MY TRUCK TOWED TO THEIR SHOP AT MY EXPENSE FOR THE REPAIR THAT IS BEING PAID FOR BY CHRYSLER Date Complaint Filed: 12/08/2014 Component(s): ENGINE AND ENGINE COOLING , FUEL SYSTEM, DIESEL , STEERING Date of Incident: 12/08/2014 NHTSA ID Number: 10662968
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 4500. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/23/15*CN
Date Complaint Filed: 02/26/2014 Component(s): POWER TRAIN , STEERING Date of Incident: 12/04/2013 NHTSA ID Number: 10566035
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 4500. THE CONTACT STATED THAT HE RECEIVED THE NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V527000 (STEERING) AND 13V239000 (POWER TRAIN). THE CONTACT MENTIONED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE MANUFACTURER DID NOT HAVE THE NECESSARY PARTS AVAILABLE IN ORDER TO REPAIR THE VEHICLE. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT OF THE DELAY ON RECEIVING THE PARTS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 01/13/2014 Component(s): POWER TRAIN , STEERING Date of Incident: 01/08/2014 NHTSA ID Number: 10559549
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 4500. HE RECEIVED TWO RECALL NOTICES, NHTSA RECALL 13V239000 POWER TRAIN WAS RECEIVED IN JULY 2013; AND NHTSA RECALL, 13V527000 , STEERING WAS RECEIVED IN JANUARY 2014 BOTH RECALLS INDICATED HE COULD LOSE CONTROL AND CRASH WITHOUT WARNING. HE WAS REQUIRED TO SIGN A MOTOR VEHICLE DOCUMENT INDICATING THE VEHICLE WAS SAFE TO DRIVE FOR COMMERCIAL PURPOSES INCLUDING CARRYING A LOAD. HE NOW HAS LIMITED USE OF THE VEHICLE DUE TO THE POTENTIAL SAFETY RISK STATED IN BOTH RECALLS ONE OF WHICH INDICATED THAT THE FRONT END COULD FAIL DUE TO IMPROPER WELDING AND THE LEFT TIE ROD MANY FRACTURE. THERE ARE NO FAILURES AT THIS TIME. HE WAS ADVISED BY THE CHRYSLER RECALL CENTER THAT THEY WILL DISCUSS WHAT ACTIONS THEY WOULD TAKE REGARDING A CRASH ONLY WHEN OR IF A CRASH DID OCCUR. THE CONTACT IS EXTREMELY CONCERNED ABOUT THE SAFETY RISK INVOLVED. Date Complaint Filed: 11/18/2013 Component(s): STEERING Date of Incident: 08/17/2013 NHTSA ID Number: 10552707
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 4500. THE CONTACT STATED THAT THE DRIVER'S SIDE TIE ROD ASSEMBLY COMPLETELY BECAME FRACTURED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE FAILURE HAD PREVIOUSLY OCCURRED ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 30,000. THE CURRENT MILEAGE WAS 70,000.
Dodge Ram 5500
2008 Date Complaint Filed: 05/18/2015 Component(s): STEERING Date of Incident: 04/14/2014 NHTSA ID Number: 10717157
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 5500. THE CONTACT RECEIVED RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 02/12/2015 Component(s): STEERING Date of Incident: 02/12/2015 NHTSA ID Number: 10683057
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 5500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 05/12/2014 Component(s): STEERING Date of Incident: 02/03/2014 NHTSA ID Number: 10587728
SUMMARY: CHRYSLER ISSUED A RECALL ON THE RIGHT OUTER TIE ROD ASSEMBLY SHORTLY AFTER WE PURCHASED THIS VEHICLE. THE ASSEMBLY WAS REPLACED. NOW THE LEFT OUTER TIE ROD ASSEMBLY HAS BEEN FOUND TO BE DEFECTIVE, THE RECALL WAS ISSUED, BUT CHRYSLER WON'T SEND THE PARTS TO MY DEALER. THEY ARE NOW SAYING THE PARTS DON'T NEED REPLACED! IF THAT'S THE CASE, WHY WAS THERE A RECALL ISSUED??? *TR Date Complaint Filed: 02/27/2014 Component(s): STEERING Date of Incident: 02/27/2013 NHTSA ID Number: 10566268
SUMMARY: TL* THE CONTACT OWNS A 2008 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2009 Date Complaint Filed: 03/03/2015 Component(s): STEERING Date of Incident: 12/01/2013 NHTSA ID Number: 10691879
SUMMARY: TL*THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PARTS FOR REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 02/04/2014 Component(s): STEERING Date of Incident: 01/11/2012 NHTSA ID Number: 10562940
SUMMARY: TL* THE CONTACT OWNS A 2009 DODGE RAM 5500. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 20 MPH, THE FRONT DRIVER SIDE TIE ROD SUDDENLY FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE PREVIOUSLY EXPERIENCED THE SAME DEFECT AND WAS REPAIRED BY THE DEALER. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
2010 NO COMPLAINTS FOR THIS MODEL YEAR
2011 Date Complaint Filed: 04/30/2015 Component(s): ENGINE , FUEL/PROPULSION SYSTEM , STEERING Date of Incident: 10/08/2014 NHTSA ID Number: 10713922
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000(STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 04/20/2015 Component(s): FUEL/PROPULSION SYSTEM , STEERING , UNKNOWN OR OTHER
Date of Incident: 01/09/2015 NHTSA ID Number: 10711795
SUMMARY: RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27. Date Complaint Filed: 01/06/2015 Component(s): STEERING Date of Incident: 01/06/2015 NHTSA ID Number: 10670529
SUMMARY: LEFT SIDE TIE ROD END BROKE OFF AND FELL TO THE GROUND. THIS OCCURRED IN OUR PARKING LOT AS THE TRUCK PULLED IN AT THE END OF THE DAY. THANKFULLY IT DIDN'T HAPPEN WHILE HE WAS DRIVING. THIS IS A HUGE SAFETY HAZARD!!! Date Complaint Filed: 09/18/2014 Component(s): STEERING Date of Incident: 09/18/2014 NHTSA ID Number: 10637217
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 05/19/2014 Component(s): STEERING Date of Incident: 03/21/2011 NHTSA ID Number: 10592399
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE STEERING BOX WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 60. Date Complaint Filed: 02/28/2014 Component(s): STEERING
Date of Incident: 02/03/2014 NHTSA ID Number: 10566440
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 11/18/2013 Component(s): STEERING Date of Incident: 11/18/2013 NHTSA ID Number: 10552666
SUMMARY: TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE EMITTED AN ABNORMAL NOISE. AFTER INSPECTING THE VEHICLE, THE CONTACT DISCOVERED THAT THE DRIVER’S SIDE TIE ROD WAS FRACTURED DUE TO A SHEERED OUTER BOLT JOINT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,908.
2012 Date Complaint Filed: 05/18/2015 Component(s): ENGINE , FUEL/PROPULSION SYSTEM , STEERING Date of Incident: 05/20/2013 NHTSA ID Number: 10717177
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 12/18/2014 Component(s): STEERING Date of Incident: 12/13/2014 NHTSA ID Number: 10667087
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL BECAME UNSTABLE AND SPUN AROUND UNCONTROLLABLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIE ROD ASSEMBLY FRACTURED. IN ADDITION, THE VEHICLE WAS UNABLE TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) DUE TO
THE PART NOT BEING AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,844. Date Complaint Filed: 09/24/2014 Component(s): STEERING Date of Incident: 08/14/2014 NHTSA ID Number: 10638678
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT HEARD A LOUD NOISE AND THE FRONT DRIVER SIDE OF THE VEHICLE BEGAN TO DRAG ONTO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT DRIVER SIDE OUTER TIE ROD ASSEMBLY FRACTURED. THE TIE ROD ASSEMBLY WAS PREVIOUSLY REPLACED BY AN INDEPENDENT MECHANIC ONE MONTH PRIOR TO THIS FAILURE. NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) WAS RELATED TO THE RECALL, BUT THE REMEDY WAS NOT CURRENTLY AVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. Date Complaint Filed: 06/09/2014 Component(s): STEERING Date of Incident: 10/17/2013 NHTSA ID Number: 10597101
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V527000 (STEERING). THE DEALER STATED THAT THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 05/08/2014 Component(s): STEERING Date of Incident: 11/06/2013 NHTSA ID Number: 10587257
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS ARE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 03/26/2014 Component(s): STEERING Date of Incident: 03/26/2014 NHTSA ID Number: 10574882
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) BUT WAS INFORMED THAT THE
PARTS WERE NOT AVAILABLE AND THAT THE DEALER WAS RECEIVING ONE PART EVERY WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. Date Complaint Filed: 03/20/2014 Component(s): STEERING Date of Incident: 03/14/2014 NHTSA ID Number: 10573724
SUMMARY: TL* THE CONTACT OWNS A DODGE 2012 RAM 5500. THE CONTACT STATED THAT WHILE EXITING THE HIGHWAY AT APPROXIMATELY 25 MPH, THE ABS BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND DIAGNOSED THAT THE DRIVER'S SIDE WHEEL BEARINGS NEEDED REPLACING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V527000 (STEERING). THE CONTACT HAD EXPERIENCED THE FAILURE BEFORE BEING ABLE TO HAVE THE RECALL SERVICE PERFORMED DUE TO A LACK OF PARTS. THE APPROXIMATE FAILURE MILEAGE WAS 45743. Date Complaint Filed: 03/20/2014 Component(s): STEERING Date of Incident: 11/01/2013 NHTSA ID Number: 10573715
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH AND APPROACHING AN EXIT, THE FRONT DRIVER'S SIDE WHEEL BEGAN WOBBLING. THE CONTACT STOPPED THE VEHICLE AND FOUND THAT THE WHEEL BEARING WAS EXPOSED AND THE FRONT DRIVER'S SIDE TIRE HAD DETACHED FROM THE WHEEL WELL. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO REPLACED THE DRIVER’S SIDE TIE ROD, AXLE AND BRAKE PADS. THE CONTACT INQUIRED ABOUT THE VEHICLE BEING INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V527000 (STEERING) BUT WAS ADVISED THAT THE FAILURE WAS NOT ASSOCIATED TO THE RECALL. ADDITIONALLY, THE PARTS NEEDED TO PERFORM THE RECALL SERVICE WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36784. Date Complaint Filed: 03/06/2014 Component(s): STEERING Date of Incident: 03/06/2014 NHTSA ID Number: 10567571
SUMMARY: TL* THE CONTACT OWNS A 2012 DODGE RAM 5500 HD. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE RECEIVING ONE
PART PER WEEK. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 05-13-14 *BF *TR Date Complaint Filed: 02/01/2014 Component(s): STEERING Date of Incident: 02/15/2012 NHTSA ID Number: 10562466
SUMMARY: AFTER PICKING UP THE 5500 WITH THE SERVICE DECK FITTED IMMEDIATELY NOTICED HANDLING WAS POOR. STEERING THE VEHICLE REQUIRES DRIVERS FULL ATTENTION AS TRUCK DOES NOT SELF CENTER AFTER CURVES. IF YOU CAN GET IT GOING STRAIGHT AND HOLD THE WHEEL STEADY IT WILL SUDDENLY START TO DRIFT RIGHT OR LEFT, FORCING YOU TO CORRECT STEERING AND THUS START THE WANDERING SIDE TO SIDE WHICH SEEMS TO GET THE BACK END WHIPPING SIDE TO SIDE AS WELL. IN A SHORT HALF HOUR DRIVE IT IS IMPOSSIBLE TO KEEP THE TRUCK IN YOUR LANE PROVIDING THE DRIVER WITH SOME VERY TENSE DRIVING. THIS TRUCK IS NOT OVER THE MANUFACTURERS GVW. WHEN TOWING A HEAVY TRAILER IT SEEMS TO CALM THE WANDERING DOWN SLIGHTLY. THE DEALER HAS TRIED A NEW STEERING BOX ON THE TRUCK THAT DID IMPROVE STEERING FOR A COUPLE OF WEEKS BUT NOTHING HAS CURED THE PROBLEM WITH MULTIPLE DEALER VISITS OVER THE LAST YEAR. WOULD NOT RECOMMEND TRUCK TO ANYONE WHO PLANS TO DRIVE IT FOR MORE THAN 1 HOUR AT A TIME. *TR
